Field Service Manager - Concord, Canada - Crown Lift Trucks ULC

Crown Lift Trucks ULC

Verified Company

Concord, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring a Field Service Manager to join our growing team in Concord, Ontario

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs.

Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

Perks and Benefits

Vehicle allowance
Tuition reimbursement for any program or course of your choice
Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
Pension plan
Company provided cellphone
Opportunities for advancement and ongoing professional development
Stateoftheart training facilities

The Role

Reporting to the Service Manager, this position is responsible for managing all service functions including maintaining customer relationships and new business opportunities within the filed.

This position assists in skill development and improving overall contributions of our Technicians (mechanics) within the field. Field Service Managers are results-orientated self-starters and team players, with strong communication and customer service skills.

Actively pursue new business and following up on leads for new service business.
Prepare customer service repair quotes and obtain customer approval. Provide customers with maintenance cost reports as needed
Handle customer and service complaints and issues related to service work. Maintain good customer relations
Direct and manage technicians assigned to the field. Review technicians' paperwork and timecards
Train and oversee the Technicians in proper safety practices for servicing and operating equipment including a company vehicle. Oversee inspection, diagnosis, troubleshooting, and repair of lift trucks and other equipment
Communicate with branch management and other branch personnel on field service work status
Participate in recruiting and interviewing activities
Perform employee performance reviews
Work with people services department and management on disciplinary actions
Administer Crown's goals and policies through regularly scheduled service/safety meetings
Maintain paper flow, records, and reports as needed for efficient operation of the department. Coordinate and follow through on factory service requests, tests, and field modifications
Assist accounts receivable staff with past due service accounts
Oversee the maintenance of the service vehicles, tools, and equipment
Complete all training as required
Perform other duties as assigned

Education and Qualifications

High school diploma
Valid driver's license
Basic computer skills
Technical and repair knowledge is preferred
Industry related training and/or one to two years of prior experience is preferred
Good organizational, customer service, communication, and interpersonal skills required

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.