Casual - Customer Care Representative (Up to 6 - Leduc, Canada - Apex Utilities Inc.

Apex Utilities Inc.
Apex Utilities Inc.
Verified Company
Leduc, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
CASUAL - CUSTOMER CARE REPRESENTATIVE (up to 6 months) - LEDUC

JOB POSTING # C10-23


Progressive Wage Rate:
$ $33.70

Key duties and responsibilities include but are not limited to:

  • Analysing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
  • Generating and dispatching appropriate service orders to field personnel;
  • Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;
  • Receiving and processing natural gas emergency call from customers and/or emergency services;
  • Maintaining working relationships with Settlement, Band and Reserve administration;
  • Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
  • Providing after hours on call coverage between October 31 and April 15.

Qualifications include:

  • Business related Certificate from a recognized postsecondary institution;
  • Minimum of two (2) years' experience in a call center/telephone customer service environment;
  • Specific call centre agent or customer service training;
  • Strong keyboarding skills;
  • Excellent spoken and written communication skills; and
  • Ability to multitask and work effectively in an environment of constant pressure to meet deadlines and emergencies.
Apex Utilities Inc. values safety, reliability, communication, integrity, our people, our customers and community, and responsible solutions.

Apex Utilities is a Company dedicated to the well-being of its employees.

Working Hours: 37.5 per week
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