Casual - Customer Care Representative (Up to 6 - Leduc, Canada - Apex Utilities Inc.
Description
CASUAL - CUSTOMER CARE REPRESENTATIVE (up to 6 months) - LEDUCJOB POSTING # C10-23
Progressive Wage Rate:
$ $33.70
Key duties and responsibilities include but are not limited to:
- Analysing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
- Generating and dispatching appropriate service orders to field personnel;
- Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;
- Receiving and processing natural gas emergency call from customers and/or emergency services;
- Maintaining working relationships with Settlement, Band and Reserve administration;
- Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
- Providing after hours on call coverage between October 31 and April 15.
Qualifications include:
- Business related Certificate from a recognized postsecondary institution;
- Minimum of two (2) years' experience in a call center/telephone customer service environment;
- Specific call centre agent or customer service training;
- Strong keyboarding skills;
- Excellent spoken and written communication skills; and
- Ability to multitask and work effectively in an environment of constant pressure to meet deadlines and emergencies.
Apex Utilities is a Company dedicated to the well-being of its employees.
Working Hours: 37.5 per week
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