Team Lead Facilitator - Montréal, Canada - Johnson Controls

Johnson Controls

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details
At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe, and sustainable world. We care about healthy people, healthy places, and a healthy planet. Be part of a team that builds sustainable building solutions
Let's Build a better Tomorrow Together

What we offer

Competitive Pay
Extensive Training with BestinIndustry Resources
Career Advancement Opportunities across Business and Geographies
Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental
Flexible Schedules & Work Arrangements Remote Work within Canada
Relocation Assistance
Refer-AFriend Bonuses
Encouraging, supportive, and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out:

What you will do

Support the continuous improvement of CMC Learning and Development training activities and initiatives by working with L & D Leadership and Facilitators to improve training facilitation, classroom management, and operational team.

What we look for

Partner with Learning & Development Leadership, Operations Leadership, and Recruiting to schedule training classes/ resources to meet business needs.

Audit training classes to provide mentoring and support to facilitation staff to increase operational team and improve training outcomes.

Support completion of facilitator Action Plans.

Maintain accuracy of training class information on the National Training Team Portal.

Partner with Learning & Development team and local SMEs to develop and update training materials to achieve performance improvement and customer satisfaction.

Conduct training initiatives /classes in a manner consistent with supporting the business in meeting its goals and objectives as required.

Participate in training focus group meetings and on training project teams to identify areas of opportunity and trends to enhance training curriculum.

Support Administration of payroll review and validation for training participants.

Handle employee relations issues in accordance with Human Resources guidance and direction.

Ability to work
flexible schedule in support of operational needs.

Ability to travel (typically up to 10%), determined by business need.

Other duties as assigned.

What we look for

Requirements:

Minimum five years' experience delivering training
Inbound/outbound call center training facilitation experience
Customer Focus: dedication to meeting the expectations of both internal and external customers
Managerial Courage: face up to people problems on any person or situation quickly and directly
Managing and

Measuring Work:
monitor process, progress, and results

Creativity: ability to come up with new and unique ideas for facilitating training

Preferred

Minimum of three year's operational experience in an inbound/outbound call center environment.
Business Acumen: knowledge of current CMC business practices, technology, and information affecting the business and organization.
Proven record of exceeding expectations.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business.

We believe that diversity and inclusion matter and make a difference.

By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work.

Johnson Controls listed in Forbes Best Employers for Diversity
Ontario only

Canada Diversity Statement

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement.

With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.
The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

Persons with disabilities are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider th