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    Procom - Bilingual Client Services Associate (Remote/Hybrid) - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    5 days ago

    Cb Canada background
    Description

    The Role:

    Reporting to the Team Lead, the Bilingual Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses a full understanding and is able to perform or backup all duties listed in this job description.

    Job Responsibilities:


    • Create and maintain an excel tracking system for all new pre-identified candidates/active consultants


    • Submit and manage all inquiries relating to the contract management process via ticketing system JIRA


    • Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)


    • Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews


    • Act as a subject matter expert for clients and consultants on the various legal status classifications


    • Schedule communications to consultants with regards to payment processing and timesheet deadlines


    • Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards


    • Develop and update strategies for a smoother consultant and client experience


    • Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires


    • Assist external managers in determining total billable rates for all new pre-identified candidates


    • Complete candidate submissions and finalize onboarding activities within the VMS portals


    • Conduct quarterly audits on consultant documentation and onboarding requirements


    • Monitor expiring contracts and provide notice for a smooth off-boarding experience


    • Investigate AR discrepancies and follow up with the client or contractor as needed


    • Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices


    • Create credit/debit memos to balance records within the Vendor Management System Fieldglass

    Skills and Knowledge Required

    Bilingual French and English


    • Minimum 2 years of professional experience in a customer service or sales support role


    • Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis


    • Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes


    • Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint


    • Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients


    • Detail oriented


    • Strong commitment to excellent customer service


    • Ability to prioritize workflow and meet deadlines


    • Ability to handle confidential and proprietary information


    • Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed

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