Operation Support Services Analyst - Toronto, Canada - Toronto Hydro

Toronto Hydro

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WORK ILLUSTRATION:

The Operation Support Services Analyst is responsible for the effective business operations within the Assets Attachments & Leases group.

Its core responsibilities include; data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, lead or support department projects and programs, managing all internal and external communications regarding attachment transfers, working with internal stakeholders and external third parties to investigate and resolve potential conflicts, equipment deficiencies, system improvement, outstanding equipment removals and providing recommendations against findings to support departmental performance objectives.

The Analyst will also provide recommendations against findings to support departmental performance objectives, identify and implement continuous improvement to processes, reporting and systems.

The role provides support to leaders in the day-to-day operations of the group, while also leading strategic projects, making strategic recommendations, making presentations and engage and implement recommendations.

The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.

_Toronto Hydro has implemented a mandatory vaccination requirement for all its employees. Proof of full vaccination will be required upon receiving a conditional offer of employment. Toronto Hydro will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the Ontario Human Rights Code._

KEY RESPONSIBILITIES:

Provide oversight and financial support to the Assets Attachments and Leases group.
Provide support in the effective daily operation of the warehouse department.
Prepares and analyzes departmental KPIs (Key Performance Indicators) and scorecards
Prepares reports pertaining to project/program status and outcomes in addition to daily and monthly reporting of warehouse metrics
Identifies gaps and variances (plan vs. actual) and provides timely, accurate reporting on a periodic or adhoc basis and sustainable options for continuous business improvement
Prepare & compile recurring financial data for accruals, capitalization of completed projects
Leads the preparation of annual budgets, estimates, data forecasts, and provides recommendations to leaders as applicable.
Leads and/or supports assigned departmental projects and programs. Conduct research and studies, perform analysis and provide recommendations, and manage project through to implementation and postevaluation.
Support Grid Emergency Management, equipment deficiencies as it relates to Supply Chain and Third-Party attachments.
Support agreement negotiation process, billing and invoicing
Conducts financial analysis and investigate any financial irregularities
Professionally, engage, communicate, redirecting, investigate and resolve customer/third party inquiries, issues, requests and concerns.
Monitors, tracks, gathers, analyzes and delivers data and generates recommendations for decision making; conduct cost benefit studies and develop business cases
Support various internal/external audits and inspections as required
Assist in the identification, creation, development and maintenance of business process flows and establish governing performance standards
Collaborating with other groups surrounding material, construction scheduling, design issues, equipment deficiencies, transaction support, onsite support etc.

REQUIREMENTS:

Bachelor's degree in Business preferred, or in Operations Management or Operations Research considered an asset
Three (3) to five (5) years of experience in business process redesign, analysis for business projects, identification of areas for improvement and development of new initiatives
Class G Driver's license required
Proficient in data management practices and capable of extracting, querying, and handling large (i.e. hundreds of thousands of records) amounts of data
Fully proficient in use of MS Office (Excel
Intermediate/Advanced level), MS Project
Knowledge of SAP would be considered as an asset.
Awareness of project management processes, principles and methodologies
Creative, innovative, forward thinking, takes initiative
Good understanding of customer service environments, willing to help other departments and work both in a team environment and independently
Starts with a positive mindset and demonstrates trust and respect with colleagues and customers.
Able to meet shortterm needs while at the same time building a plan and systems for future needs
Readily accepts change
Fosters open dialogue, builds relationships; collaboration with colleagues and stakeholders; seeks to understand problem before implementing a solution
Experienced in developing new and creative solutions to work