HRis Support Analyst - Scarborough, Canada - Centennial College

Centennial College

Verified Company

Scarborough, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Number:

J Job Title:

HRIS Support Analyst

Job Type:

Permanent FT Support

Bargaining Unit:

FT Support

School/Department:
People and Equity
Campus/Location:
Progress Campus
Pay Range:

- $ $38.75/Hour

Pay Band:
Support H
Hours/Week:
35 Date Posted:

March 16, 2023

Closing Date:
March 23, 2023We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including precontact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Director of Total Compensation and HR Operations, the HRIS Support Analyst provides day-to-day operations support to the HRIS team, including troubleshooting and testing, report validation and submission, user/data security, system/training documentation and instructions, and all HRIS projects including upgrades, enhancements and new functionality.

Responsibilities

Acts as a 2nd level of troubleshooting support for end users to solve daytoday programs within the HRIS system (i.e. FLAC, EPAF, Salary Calculation, PTE, and Faculty Creation)
Review errors, test or replicate to determine if there is an underlying system failure.
Performs testing for new functionality, upgrades, enhancements and fixes. Builds scenarios for unit and report tests, performs test cases, verify and log issues and results.
Compiles project reports for review by Project Manager and team
Drafts and/or edits user training materials including manuals and other learning tools to reflect system upgrades, enhancements or process reengineering.
Runs, audits and revises all scheduled union reports (Academic, Support and PT Support). Ensure ontime submission to partners including seniority list, service reports, partial load registration etc.
Coordinates the data collection, verification and submission of HRIS data into the Annual College Council Survey (for College funding).
Conducts training workshops for end users. Draft and maintain user documentation and reports for new and revised processes
Liaises between HR/Payroll functional users, Information Technology (IT) Specialists and Analysts, and other cross functional members of the ARP and ARP-Project Implementation Enhancements
Develops and lead an enduser support group to gather feedback on effectiveness of FLAC modules.
Tracks ongoing quality concerns as received through meetings or daytoday operations. Provides input and recommendations to HRIS team to resolve system inefficiencies, improve customer service or better meet client needs

Qualifications/Experience

3year diploma in a relevant field including Project Management, Communications, Business-Information Systems or Computer/Analyst Program, or equivalent combination of education and experience
Minimum 3 years of related experience in a high volume customer support role, with demonstrated experience working with an HRIS and related systems (FLAC, EPAF, AISMartR).
Project Management Certification an asset
Experience with Banner systems and business processes including FLAC, Salary Calculator, Positive time entry, and EPAF are a strong asset
Proficiency in solving enduser problems with an integrated payroll and HRIS system; building test scenarios and testing new system enhancements, managing data and ensuring accuracy of report generation.
Demonstrated experience developing process documentation, training materials and user guides.
Training experience a strong asset.
Strong analytical, critical thinking and independent judgement skills to solve enduser problems
Participation, as a team member, through an HRIS project, system enhancement or upgrade
Strong customer service and continuous improvement orientation
Experience documenting business requirements for reports with ability to build complex reports using report writer.
Able to facilitate discussion groups.

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and
must be submitted online by March 23, 2023 at 11:59 PM EST.

Please quote Job ID J Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal sho