Category Manager, Reading - Toronto, Canada - Indigo Books & Music

Indigo Books & Music

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
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Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

As the Category Manager, Reading, you will ensure that Indigo is the primary conduit for reading inspiration and book purchases in Canada.

This role will drive profitability through strategies that inspire consumers, curate book assortment, while reflecting a deep understanding of the customer's evolving interests and needs

WHAT YOU'LL DO:

Develop, socialize and implement a category strategy, creating and enhancing customer experiences while ensuring achievement of financial goals
Proactively identify and anticipate customer expectations and needs
Lead team in identifying key sales opportunities and trends to rapidly evolve the business to meet customer interests; leverage insights to inform future reading and experience strategies
Negotiations with vendors to maximize sales and profits, and gain best possible terms of engagement
Actively source books that augment the customer experience and inspire customers to purchase
Collaborate with suppliers and Indigo Press to meet customer interests where traditional publishing lags
Strategize and execute collaboratively with Category Manager, Experience & Curation, to ensure alignment between reading and experience strategies
Act as an advocate for the customer by placing them at the forefront of all design and decisionmaking processes
Support end to end process redesign by helping remove unnecessary work and focus on work that aligns with the strategy and adds value
Strategize collaboratively with Planning Manager to develop financial plans that meet customer and corporate needs and support the Reading and Category Strategy
Seek out and maintain positive vendor relationships focusing on finding new and brand appropriate merchandise
Partner with the Print Experience Team to develop visual merchandising standards that evolve customer experience
Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them
Grow the understanding of customer Interests across the organization and deepen the businesses understanding of book customers
Foster trust and understanding within the organization
Give authentic feedback on performance and potential
Bring out the best in others, empowering and constructively stretching colleagues
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impact of their efforts and proactively engage other functions to get input
Encourage others to share freely their point of view and be open to feedback
Model Indigo's beliefs and convey a positive image in everything you do
Celebrate the diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change throughout Print and the organization

Qualifications:

WHO YOU ARE:

University degree, in business or related field
58 years of experience in buying and category management of specialty, book retail or publishing industry
Proven and demonstrated leadership experience
Customercentric approach
Communicates a compelling and inspiring vision and sense of core purpose
Ability to learn and adapt to a constantly changing environment
Comfortable handling risk and uncertainty
Creative approach to problem solving and innovation
Ability to understand problems and recommend solutions
Results driven
Ability to lead and develop team members
Ability to establish professional and productive relationships based on trust and integrity
Strong desire to learn and grow within the organization, with an understanding that development is an employee's own responibility

Additional Information

**WELCOME HOME