Customer Service Representative - Welland, ON, Canada - Peavey Industries LP

Peavey Industries LP Welland, ON, Canada

1 week ago

Description

Want to come work with one of Canada's Top 10 Corporate Cultures? Do you have retail experience and are you a customer service rock star? Customer Service Associate

Reports to:
Department Lead, Supervisor, Store Management Team

Job Overview:
The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns.

When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.

Providing a high level of customer service.
Help customers with concerns and put them in contact with a Supervisor as needed.
Answering the telephone in a warm and friendly manner
Learn and maintain a product knowledge of store merchandise
Helping to set up displays as directed by store management team
Issue receipts, refunds, credits, or change due to customers per policy
Ensuring proper return and refund policy is followed, including Management sign-off
Count money in cash drawers at the beginning of shifts to verify accuracy
Maintaining cleanliness of the store and checkout area
Help with receiving on an as needed basis
Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
Follow Peavey Industries LP medical and first aid procedures
On the job training or previous experience

Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
Please no phone calls.
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