Claims Officer - Markham, Canada - TD Bank

TD Bank

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Claims Officer:

BR

Job Category - Primary

Insurance

Work Location

101 McNabb Street Insurance

Employment Type

Regular

City

Markham

Time Type

Full Time

Province/State

Ontario

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview
- he Claims department is responsible for adjudicating Life, Critical Illness, Accidental Death and Dismemberment, Disability and Hospital claims for the Bank's Credit Protections programs and TD Life's Direct Life and Health programs. Adjudication of these claims involves daily empathetic and professional communication with customers who are going through a personal crisis, either due to significant disability or death of a spouse or a family member. This department is responsible for evaluation of medical diagnoses' and, the impact of disability on their ability to work at gainful employment.

Job Details

Accountabilities Include:

Calculating insurance benefit payments for Creditor products which can include determining discharge amounts, accrued interest, prepayment charges, premium arrears, and applicable discharge fees on Lines of Credit, Mortgages, Loan, and Business Credit.
Ensuring cheques, direct deposits and Electronic Fund transfers are correctly recorded, processed correctly from the applicable insurer, and approved by management.
Reconciliation of Insurer's bank account.
Ensure the necessary due diligence to maintain the accuracy of all payment transaction.
Achieve satisfactory results on internal and external audits while following established procedures.
Resolve errors that could put the interest of the bank at risk and follow escalation protocol.
Assist the Claim Analyst with investigations and other administrative request.
Effectively manage and promptly respond to all incoming inquiries.
Meet and exceed all Service Level Agreements, accountabilities, and objectives.
Process Legal Fees Invoices on Tymetrix, and update the litigation claim file

Job Requirements

This position requires a minimum Grade 12 education plus Accounting, Finance or Mathematics background would be an asset.

Solid working knowledge

Word, Excel
Superior interpersonal skills and ability to handle stressful situations with tact and courtesy
Must be able to contribute to a positive working environment and have the ability to adapt effectively to a changing environment
Utilize Change Management skills to promote and implement change positively and work as part of a team to accomplish the goals of our department
Knowledge of Bank systems such as CIF, Loan & Mortgage System, and Web Business Banking payment process
Knowledge of Insurance systems such as CPRM, CSC, CSS, Policy Admin ( Blue Sun) and Claims Tracking would be an asset.

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity.

Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team.

Our teams work in one of three workplace models:
Hybrid, Onsite and Primarily Remote. Wherever our colleagues are