Technicien support remote partiel - Toronto, ON, Canada - Bank of Montreal

Description

Senior Service Representative, T&O Cards Reconciliation & Audit page is loaded Senior Service Representative, T&O Cards Reconciliation & Audit
Apply locations Toronto, ON, CAN time type Full time posted on Posted 6 Days Ago job requisition id R

Application Deadline:
Customer Shared Services #B2COperations

Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments.

Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements.

Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.

Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Analyzes data and information to provide insights and recommendations.

Supports change management of varying scope and type; May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

May perform quality control and training.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.

Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.

Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

Knowledge and understanding of the business unit's key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
PC skills (MS Word, Excel, PowerPoint) – Good
Excel skills - Advanced.
Reconciliation experience - Good.
Willing to Work from home & onsite.
Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We're here to help
It calls on us to create lasting, positive change for our customers, our communities and our people. We strive to help you make an impact from day one – for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life.

Everywhere we do business, we're focused on building, investing and transforming how we work to drive performance and continue growing the good.

More than 12 million customers count on us for personal and commercial banking, wealth management and investment services.

As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.

In Canada, the United States and across the globe, we'll continue to build, invest and transform to drive performance that serves the good that grows.

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