Emergency Communication Centre Dispatcher 18 Month Contract - Montreal, Canada - CN

CN Montreal, Canada

2 weeks ago

Description

Job Summary

The CN Emergency Communication Centre Dispatcher is responsible for providing 24/7 phone and radio dispatching responses to all our CN Police members across Canada and the US. The role offers the public across CN's vast network and multiple internal CN departments the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.

Main Responsibilities

Communication Support Services

·Provide communication and support services to all CN Police staff.

·Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to the police or other emergency services as required.

·Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls.

·Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur.

·Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants.

·Prioritize incoming telephone calls.

·Coordinate actions between local emergency services and CN forces.

·Monitor CN Police Officers' safety.

Liaise Between Local Emergency Services and CN

·Maintain regular communication with multiple stakeholders, both internal and external to CN in order to address situations that arise ( crossing incidents, derailments, trespassing, etc.)

·Ensure communication of information is relayed accurately and promptly.

·Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan

Working Conditions

The role is carried out in person in an office environment at our Headquarters location in downtown Montreal. The shifts operate on a rotating schedule which are dependent on the operational needs of the CN Emergency Communication Centers (CNECC) 24-hour operation. The incumbent must be available to work weekends and holidays when necessary and must be on-call to respond to critical incidents 24/7. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

Requirements

Experience

·Computer-Aided Dispatching*

·Previous experience in computer-aided dispatching*

·Call center experience*

·Radio communications experience*

·Customer service experience*

*Any experience for these above would be considered an asset

Education/Certification/Designation

·High School Diploma

·English Attestations of Collegial Studies (ACS) in Emergency Dispatch or equivalent certification*

*Any designation for these above would be considered an asset

Competencies

·Identifies risks and anticipates impacts to ensure a safe and secure environment

·Cultivates relationships to proactively support customers' supply chain needs or those that support them

·Shares timely information within and across functions to get things done effectively

·Inspires others with impactful communications and adapts to the audience

·Makes informed and timely decisions to get things done

·Deals with pressure and change by staying calm to quickly adapt to changes

·Collaborates with key internal stakeholders to enable higher productivity

·Time Management

Technical Skills/Knowledge

·Knowledge of computer-aided dispatching systems*

·Excellent typing skills (testing required)

·General Microsoft computer skills (testing required)

·Ability to look at multiple screens simultaneously

·Knowledge of the CPIC Systems*

*Any knowledge of any of the above would be considered an asset

6-month Contract

1 week ago

Coca-Cola Canada Bottling Limited Montréal, Canada

Facility Location · - L'Assomption · Employee Type - Contractor Salaried · **About This Opportunity**: · Coke Canada Bottling Talent Acquisition Specialists focus on delivering a value-added service partnering with business leaders across the Ontario operations and will be based ...
Translator- 12 Month Contract

2 weeks ago

Definity Montréal, Canada

**Translator · - 12 month contract**: · Job ID : 6325 · Category : Sales & Distribution · Brand : Definity · Regular/Temporary : Temporary · Fulltime/Parttime : Full Time · Location : Montreal, Canada · Share :- share to twitter- share to facebook- share to linkedin**Save job** · ...
Receptionist (3 Month's Contract)

1 week ago

Altasciences Montréal, Canada

Your New Company · At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...
Packaging Set-up Operator, 20 Months Contract

1 week ago

Bausch Health Companies Laval, Canada

Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest growing international pharmaceutical companies dedicated to bringing quality health and wellness products to all Canadians. · Our team manufactures and markets a wide variety of p ...
Customer Service Representative, 12 Month Contract

1 week ago

HSB Canada Montréal, Canada

**Customer Service Representative, 12 month contract**: · **Company** · HSB Canada · **Location** · Montreal City, Canada · Driven by technology and fueled by innovation, HSB is Canada's premier specialty insurance and applied technology services provider. Offering 150 years of t ...
Payroll & Benefits Specialist (12 Months Contract)

2 weeks ago

Samsung Ads Montréal, Canada

**Payroll & Benefits Specialist (12 months contract)** · **Life at Samsung Ads** · We are proud to build a world class organization that thrives on**:Collaborating closely, problem-solving, breaking new ground and adapting quickly to a rapidly evolving industry.** We are looking ...
Agent - Accounts Receivable (6 Month Contract)

2 weeks ago

Vacances Air Canada / Air Canada Vacations Montréal, Canada

**KEY RESPONSIBILITIES**: · **Collection**: responsible to reconcile, collect and follow-up on all outstanding accounts in a pre-set period of time. · Responding and handling daily phone calls from customers. · Answer to queries related to invoices for travel agents, customers an ...
Remote 12 Month Contract Account Manager

8 hours ago

Staples Montréal, Canada

**Staples Promotional Products 12 Month Contract Account Manager** · **Staples is business to business. **You're what binds us together. · Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributo ...
Bilingual Document Specialist- 14 Month Contract

4 days ago

EY Montréal, Canada

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
Broadcast Operator, 12 Months Contract, Bell Media

1 day ago

Bell Canada Montréal, Canada

Req Id: 408315 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. · If you're ready to bring game-changing ideas to life and join a co ...
Bilingual Office Services Clerk, 3-month Contract

8 hours ago

EY Dieppe, Canada

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
Data Science Instructor, Full-time 3 Month Contract

2 days ago

Journey Education Montréal, Canada Full time

**About The Role**: · Journey is looking for experienced, energetic, data scientist with an interest in teaching. As a Data Science Instructor, you will be responsible for leading lectures on various topics, assigning course work, grading, and mentoring students on a 1-1 basis. Y ...
Cdlsi Collections Advisor 18 Months Contract

3 weeks ago

Scotiabank Anjou, Canada

Requisition ID: 182396 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · Scotia Dealer Advantage is one of Canada's largest and fastest growing Special Finance companies providing automotive financing programs nationwide. W ...
Cook - 6 Month Contract

3 days ago

Chartwell Retirement Residences Pointe-Claire, Canada

Chartwell Le Wellesley résidence pour retraités · 230 Hymus Boulevard, Pointe-Claire, Quebec H9R 5P5 · - Full-Time · - Ref: · - February 07, 2023 · **If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian popu ...
DevOps (6+ month contract)

2 weeks ago

DELAN - IT Head Hunters Montreal, Canada TEMPORARY

Tasks/Responsibilities · We are currently looking for a DevOps for a 6-month contract with the possibility of being renewed. · MANDATE · Optimize Linux infrastructure for software deployments and adding new features · Work in a Kubernetes, Terraform, Jenkins, Ansible, ArgoCD envi ...
Quality Control Technician, 18 Months Contract

3 days ago

Bausch Health Companies Laval, Canada

Bausch Health Canada is the international head office of Bausch Health Companies, one of the fastest growing international pharmaceutical companies dedicated to bringing quality health and wellness products to all Canadians. · Our team manufactures and markets a wide variety of p ...
Receptionist - Minimum 6 Month Contract

1 week ago

Chartwell Retirement Residences Pointe-Claire, Canada

Chartwell Le Wellesley résidence pour retraités · 230 Hymus Boulevard, Pointe-Claire, Quebec H9R 5P5 · - Part-Time · - Ref: · - January 27, 2023 · **At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exception ...
Graphiste (bilingue) - Contrat de 9 mois / Bilingual Graphic Designer - 9 month contract

3 weeks ago

FYidoctors Montréal, QC, Canada

Graphiste (bilingue) - Contrat de 9 mois / Bilingual Graphic Designer - 9 month contract · Montréal, QC H4C2E1, CAN · Faites partie de notre équipe à titre de graphiste Vous contribuerez à renforcer la présence de la marque de FYihealth group à travers le Canada et les États-Un ...
Receptionist - 6-9 Month Contract

1 week ago

Chartwell Retirement Residences Pointe-Claire, Canada

Chartwell Le Wellesley résidence pour retraités · 230 Hymus Boulevard, Pointe-Claire, Quebec H9R 5P5 · - Contract (Full-Time) · - Ref: · - March 27, 2023 · **At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an ...
Receptionist (3 month's contract)

1 week ago

Altasciences Mont-Royal, Canada

Receptionist (3 month's contract) · 1200 Beaumont Ave, Montreal, QC H3N 1W5, Canada Req #4709 Friday, May 24, 2024 Your New Company · At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them fa ...