IT Systems Support Analyst - Mississauga, Canada - ERCO Worldwide

ERCO Worldwide

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ERCO Worldwide has operated for over 100 years, focused largely on the production and supply of in-organic products along with technology for the production of chlorine dioxide.

Today, ERCO's major business areas include sodium chlorate, chlor-alkali products, sodium chlorite, and chlorine dioxide technology.

The ERCO business serves a number of key customer segments including pulp and paper, food, energy, agriculture, water treatment, airport de-icing, fertilizers and specialty chemicals.

Systems Support Analyst

ERCO Worldwide's century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale.

As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.

It's our goal to make everyone's lives more productive, convenient, enjoyable, and safe.

OUR VISION:

To be a leader in delivering innovative and sustainable chemical solutions that improve lives and the health of our planet.

OUR MISSION:

We endeavour to provide unmatched value and expertise through sustainable, intelligent,
and reliable products and solutions, creating genuine customer relationships.

Job Summary:

The individual also participates in the following areas:

Development of Policies and Procedures
Development, Auditing and enforcement of security within Technology Infrastructure as well as the access to the various infrastructure technologies
Ensuring information protection utilizing data protection and recovery solutions in use by ERCO Worldwide.

Salary Range: 70-80K

Major Duties and Responsibilities:

Ensure all software, equipment, systems and network facilities are uptodate and operational
Serve as tier one and tier 2 point of contact for the IT Service Desk and escalate tickets to proper support personnel in a timely fashion
Oversee and manage infrastructure asset management
Deploy and configure servers, storage and networking related infrastructure including network administrative duties such as AD management, group policies, DNC, DHCP, Office 365 Administration and Azure Administration.
Manage and troubleshoot software, desktop hardware, and resolve issues
Monitor desktop and server security by maintaining antivirus solutions
Create custom scripts to automate tasks
Create deployment packages and assist with software deployment.
To perform analysis and determine client problems, and document these issues
To provide solutions for network and system related issues, and to provide detailed documentation along with it
To perform a cause analysis either onsite or at a client location.
To assist clients by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of hardware and software

Qualifications & Desired Attributes:

College diploma or university degree in the field of computer science

years experience in a technical support role

Working knowledge of windows operating systems, Office 365, ESX, Azure Microsoft, Power Shell, Aruba Wifi Technology, Windows OS
Experience in ITIL, CCP, MCP, MCIP, and VMCE is an asset
Strong written and verbal communication skills
Valid Driver License & Passport

Work Conditions

40hour onsite work week with oncall availability where required for emergencies.
Up to 20% travel required.
Sitting for extended periods of time.
Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Why Work for ERCO?

Competitive Benefits:

Company Pension Plan
Health and Dental Benefits on Day 3 weeks vacation
Health Care Spending Account

OUR VALUES:

Consistent and Dependable
Customers can expect excellence from ERCO. We deliver reliably, operate safely, and care about our customers' success.
Knowledgeable and Innovative
ERCO helps evolve and improve our industry through thought leadership, manufacturing and product innovation, and proven expertise.
Friendly and Helpful
ERCO sustains its reputation by building relationships rooted in trust, openness, and support.

Proactive
ERCO makes decisions that ensure sustainable health for our employees, customers, and environment.
Premium Performance

ERCO endeavours to excel in all areas, delivering superior goods, value-added services, and unparalleled customer support while maintaining safe, reliable operations.

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation.

We will make every reasonable effort to accommodate for di