User Support Technician - Markham, Canada - Burman & Fellows Group Inc.
1 week ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
Work setting:
- Warehouse
Tasks:
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Manage daytoday business operations
- Ensure that process steps are carried out according to specifications
- Ensure that systems and equipment are operating efficiently and that proper maintenance and repairs are performed
- Evaluate and install computer hardware, networking software and operating system software
- Install software and hardware and configure operating system software in preparation for testing
- Identify and communicate technical problems, processes and solutions
- Troubleshoot technical problems related to equipment
- Supervise and train other staff in procedures and in use of current software
- Research, evaluate and integrate network system and data communication hardware and software
Computer and technology knowledge:
- Database software
- MS Office
Transportation/travel information:
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
Personal suitability:
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Time management
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the aboveindicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits:
- Life insurance
Other benefits:
- Other benefits
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