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    user support technician - Markham, Canada - Burman & Fellows Group Inc.

    Burman & Fellows Group Inc.
    Burman & Fellows Group Inc. Markham, Canada

    3 weeks ago

    Default job background
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
    • Education:
    • Expérience:

      • Education

    • College/CEGEP
    • or equivalent experience

      • Work setting

    • Warehouse

      • Tasks

    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Organise day-to-day business operations
    • Ensure that process steps are carried out according to specifications
    • Ensure that systems and equipment are operating efficiently and that proper maintenance and repairs are performed
    • Evaluate and install computer hardware, networking software and operating system software
    • Install software and hardware and configure operating system software in preparation for testing
    • Communicate technical problems, processes and solutions
    • Troubleshoot problems related to equipment
    • Research, evaluate and integrate network system and data communication hardware and software

      • Computer and technology knowledge

    • Database software
    • MS Office

      • Transportation/travel information

    • Willing to travel
    • Valid driver's licence

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Handling heavy loads
    • Attention to detail

      • Personal suitability

    • Client focus
    • Excellent oral communication
    • Excellent written communication
    • Organized
    • Team player
    • Time management

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • Do you have the above-indicated required certifications?
    • What is the highest level of study you have completed?
    • What is your current field of study?

      • Experience

    • 2 years to less than 3 years

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Financial benefits

    • Life insurance

      • Other benefits

    • Other benefits
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