Product Manager, Platform - Toronto - Vantage

Description

About the Role

As a Platform Product Manager, you will lead the effort to transform onboarding from a service-heavy process into a streamlined, productized experience. Your work will enable customers to integrate faster, configure their setups with ease, and scale without friction.

This role is at the intersection of technology, customer success, and automation, and your leadership will define how we scale our platform and onboard customers with speed and confidence.

This posting is for a new position (newly created role).

Minimum Requirements

• 5+ years in product management, technical product management, or a related role.
• A background in SaaS and B2B enterprise software.
• Hands-on experience engaging with enterprise customers to understand technical requirements, integration challenges, and onboarding needs.
• Ability to translate complex technical requirements into scalable product features.
• Strong project management skills, able to prioritize and drive execution in collaboration with engineering.

Preferred Experience

• A background in AdTech (Advertising Technology), MarTech (Marketing Technology), or Retail Media.
• A deep understanding of APIs, data integration, onboarding framework, and automation.
• Experience identifying and resolving integration and onboarding challenges.
• Familiarity with dev-tooling.
• Experience with billing and ERP (Enterprise Resource Planning) platforms.

Role Responsibilities

• Productize Customer Onboarding:
  • Identify common customizations across new customer implementations and transform them into configurable, self-serve product features.
  • Develop a scalable framework for onboarding new clients with minimal manual effort.
  • Define and prioritize integration capabilities to connect client systems (e.g., product, brand ingestions, billing system integrations, etc.).
  • Work with engineering teams to design APIs, middleware, and automation tools that reduce the effort required for integrations.
• Develop Configuration & Self-Service Tools:
  • Define and build admin/configuration tools that allow clients and internal teams to set up accounts, campaigns, and data flows with minimal engineering support.
  • Create a productized approach for managing changes, updates, and ongoing modifications for customers post-launch.
  • Work with customer success and operations to ensure seamless transitions and reduce disruption.
• Deliver Measurable Impact & Continuous Improvement:
  • Drive cross-functional collaboration across engineering, customer success, and sales to improve onboarding speed and efficiency.
  • Establish clear KPIs for onboarding success (e.g., time-to-live, configuration success rates, integration errors) and optimize workflows based on data insights.
  • Continuously iterate on processes and tools to improve the scalability, reliability, and automation of customer onboarding.

About Vantage

Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows, and is trusted by leading retailers like The Home Depot to power their retail media programs.

For a closer look at what we do, our culture, and our benefits, check out our about us and careers pages.

Remote-First, Based in Toronto

Vantage is proudly headquartered in Toronto, but we're a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work—whether that's from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized—no matter the time zone.

Vantage's Commitment to Diversity, Equity, and Inclusion

Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.

We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.

How Vantage Uses AI in the Recruitment Process

Vantage makes use of several AI-enabled tools that aid us in the hiring process. These tools exclusively take the form of AI meeting notetakers, and the AI assistant in our Applicant Tracking System, Ashby. They allow us to record, organize and summarize the various details and data points we collect during the hiring process, without losing the context in which they were originally provided. Neither the AI meeting notetakers nor Ashby\'s AI assistant make decisions about your candidate status.

All hiring decisions at Vantage are made by a team of collaborative, hard-working, human beings. We might use AI to speed up your process and to help keep it organized, but ultimately who we invite to work at Vantage is a decision we only trust ourselves to make.

What\'s Next?

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

As part of the final stages of our hiring process, all candidates will be required to successfully complete a criminal background check.