IT Product Manager - Mississauga, Canada - Just Energy

Just Energy

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Product Manager - Salesforce (Canada-Hybrid)

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Description

Job Title/ID:
IT Product Manager - Salesforce

Location:
Houston, TX - Hybrid

Reports To:
Director of Salesforce Systems

Just Energy and its subsidiaries are an equal opportunity employer (EOE)._ We are committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace._ _
We invite all interested individuals to apply.

Just Energy is a retail energy provider specializing in electricity and natural gas commodities and bringing energy efficient solutions and renewable energy options to customers. Currently, operating in the United States and Canada, Just Energy serves residential and commercial customers.
Just Energy is the parent company of **Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy,
and
terrapass.**
Your Opportunity/Job Summary:
Responsibilities:

-
Salesforce Enhancement Management**:

- o Lead the enhancement initiatives for Sales Cloud, Service Cloud, Marketing Cloud, Retention Cloud, and MuleSoft integration.
- o Prioritize and manage product backlogs, ensuring alignment with business goals.
- o Work closely with product owners and team leads to keep backlogs organized and up to date.

-
Mentorship and Guidance**:

- o Provide mentorship and guidance to product owners, helping them grow into Salesforce management professionals.
- o Facilitate knowledge sharing and skill development within the Salesforce team.

-
Business Relationship Management**:

- o Act as the business relationship manager for stakeholders requesting Salesforce work.
- o Assist in managing priorities and backlogs for various business teams.
- o Collaborate with stakeholders to define and prioritize work for bi-weekly sprints.

-
Agile Sprint Management**:

- o Maintain agile sprint boards and ensure they are up to date.
- o Attend daily sprints, offering Salesforce expertise to help resolve challenges.
- o Foster a Salesforce-first approach in problem-solving within product teams.

-
Cross-Team Collaboration:

- o Connect multiple product teams when enhancements span across different areas.
- o Facilitate collaboration and communication to ensure seamless project execution.

-
Salesforce Platform Expertise:

- o Stay informed about the latest Salesforce platform offerings, updates, and best practices.
- o Ensure the organization is following the most current Salesforce guidelines.

-
Project Escalation**:

- o Serve as the gatekeeper of the small to medium enhancement queue for Salesforce.
- o Identify when a request exceeds a two-sprint timeframe, involves multiple systems, or requires external integration.

Escalate such projects to the PMO for Salesforce Architecture support.

Qualifications/Experience:

Proven experience as a Salesforce Product Manager or in a similar role.
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Platform App Builder) preferred.
Strong understanding of Sales Cloud, Service Cloud, Marketing Cloud, Retention Cloud, and MuleSoft integration.
Excellent leadership and mentoring skills.
Agile project management experience.
Exceptional communication and collaboration skills.
Ability to bridge gaps between technical and nontechnical teams.
Strategic thinking and problemsolving abilities.
Familiarity with Salesforce architecture and integration principles.

Education/Technical Requirements:

Bachelor's degree in a related field (business, IT, etc.).

Undergraduate degree (preferably of a technical, computer science, or engineering orientation)

Proficient in:

Salesforce ecosystem
Sales Cloud & Service Cloud
SQL
Lightning UI

We offer:

Hybrid/WFH Model
Competitive compensation
Comprehensive benefits package

Retirement Plan

Deferred Profit Sharing
Company paid Life Insurance
Personal & Career development resources
Health and wellbeing tools and resources

#LI-AP1

#JESP

Primary Location:
CA-ON-Mississauga

Work Locations:
ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

Job:
Information Technology

Organization:
Canada

Schedule:
Regular

Shift:
Standard

Employee Status:
Non-Management

Job Type:
Full-time

Job Level:
Day Job

Travel:
No

Job Posting:
Nov 22, 2023, 1:52:38 PM