User Support Technician - Vancouver, Canada - Visa Mondial Consulting LTD
1 week ago
Description
Education:
College/CEGEP
- Experience: 2 years to less than 3 years
Work setting:
- Consulting firm
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision:
- 1 to 2 people
Computer and technology knowledge:
- Intranet
- Internet
- Servers
- Security software
- Programming software
- Database software
- Programming languages
- Software development
- MS Office
- MS Windows
- SQL
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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