Jobs
>
Québec

    Customer Success Specialist Customer Service - Québec, QC, Canada - Laylah

    Laylah
    Laylah Québec, QC, Canada

    1 week ago

    Default job background
    Description

    We're Laylah. The app that's changing the way financial advisors and their teams access, organize, and use their clients' data.

    About Laylah

    At Laylah, we believe (pretty strongly) that if financial advisors and their firms had unlimited access to the quality data they needed to do their work they would be more efficient, profitable, and relevant to their clients and the financial industry.

    We're here to help financial advisors and their teams adapt to the realities of a constantly changing industry. To do that, we need people who value their autonomy, love their craft, and understand the importance of building long-term relationships within our team and with our clients.

    We are always looking forward to meet people that know how to focus on the essential, how to listen, that perfection happens in iterations, and that the flexibility to evolve needs to be at the foundation of everything we do.

    Open Position

    Customer Success Specialist Mission

    As the first dedicated employee for customer experience, your main mission is to ensure an impeccable relationship with our prospects and clients and guarantee a high level of satisfaction. You will be the face and voice of the company, acting as the primary point of contact and becoming a guide through their various journeys with our product.

    Expected Outcomes

    Customer Support and User Assistance :

    • Provide exceptional support to clients by responding quickly and effectively to their questions and resolving their issues.
    • Ensure a smooth experience by guiding users through our application and helping them maximize its value for their practice.

    Application Presentation to Prospects :

    • Collaborate with the sales team to present our application to potential prospects, highlighting its features and benefits.
    • Identify specific needs of prospects and adapt demonstrations accordingly to maximize their interest.

    Onboarding Assistance :

    • Monitor the progress of new clients during their trial period and provide additional support when needed.
    • Design and implement personalized onboarding programs for new clients, helping them get the most out of our product as quickly as possible.

    Development of the Customer Experience Department :

    • Develop and document processes and best practices for the department, establishing a solid foundation for its growth.
    • Collaborate with the leadership team to define goals and key performance indicators for the department, enabling continuous assessment and improvement.

    Skills

    • Ability to work independently and take initiatives.
    • Excellent written and verbal communication skills in French and English.
    • Ability to learn quickly and adapt to new environments.
    • Ability to establish effective relationships.
    • Previous experience in a customer success, support, teaching, or relevant related role. Bonus: experience in SaaS and/or B2B.
    • Ability to organize and structure work effectively.
    • Results-oriented and motivated to achieve objectives.
    #J-18808-Ljbffr
  • Driven Brands

    Customer Service

    1 week ago

    Driven Brands Quebec City, Canada

    Company:Driven Brands · PH Vitres d'Autos laisse sa marque dans le domaine de la vente, la distribution et l'installation de vitres automobiles depuis plus de 50 ans déjà PH Vitres d'Autos comprend quatre divisions incluant des entrepôts en Ontario (Nationwide AutoGlass), au Québ ...

  • Duo Display Canada

    Customer Service Representative

    11 hours ago

    Duo Display Canada Québec, Canada

    Conseiller du service à la clientèle - Environnement de travail multiculturel et dynamique. · Duo Display est un leader mondial en stand d'exposition. Pour accompagner sa croissance au Canada et aux États-Unis, Duo Display recrute un(e) Conseiller(ère) à la clientèle. En tant que ...

  • Duo Display Canada

    Customer Service Representative

    1 week ago

    Duo Display Canada Québec, Canada

    Conseiller du service à la clientèle - Environnement de travail multiculturel et dynamique. · Duo Display est un leader mondial en stand d'exposition. Pour accompagner sa croissance au Canada et aux États-Unis, Duo Display recrute un(e) Conseiller(ère) à la clientèle. En tant que ...

  • EspaceProprio

    Agent, Customer Service

    11 hours ago

    EspaceProprio Québec, Canada

    Welcome home · At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. · We help current and aspiring homeowners take on and carry o ...

  • EspaceProprio

    Customer Service Advisor

    3 days ago

    EspaceProprio Québec, Canada Full time

    Welcome home · At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. · We help current and aspiring homeowners take on and carry o ...

  • DuProprio

    Customer Service Advisor

    1 week ago

    DuProprio Québec, Canada Part time

    Welcome home · At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. · We help current and aspiring homeowners take on and carry o ...

  • DuProprio

    Customer Service Advisor

    1 week ago

    DuProprio Québec, Canada Part time

    Welcome home · At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. · We help current and aspiring homeowners take on and carry o ...

  • Couche-Tard

    Customer Service Representative

    1 day ago

    Couche-Tard Québec, Canada

    31 Boulevard York Est, Gaspé, Quebec G4X 2K9 · **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) · Salaire de jour : $16.45 (prime de 1$ incluse) · Salaire de nuit: $16.45 (Prime de nuit de 3$ + prime de rétention 1$ incluse) · **Po ...

  • Couche-Tard

    Customer Service Representative

    3 days ago

    Couche-Tard Québec, Canada

    2035 Boul Guillaume-Couture, Lévis, Quebec G6W 2S5 · **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités.) · Salaire de jour : $16.45 (prime incluse**) · Salaire de nuit: $16.45 (Prime incluse**) · **Pourquoi tu devrais choisir un emplo ...

  • EspaceProprio

    Advisor, Customer Service

    1 week ago

    EspaceProprio Québec, Canada

    Welcome home · At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry. · We help current and aspiring homeowners take on and carry o ...

  • Palma Verrerie / Glassware

    Customer Service Representative

    1 week ago

    Palma Verrerie / Glassware Québec, Canada

    Nous recherchons un/e représentant/e du service à la clientèle pour rejoindre notre équipe. Vous serez responsable de fournir un service client exceptionnel et de promouvoir nos produits et services. · Résumé du poste: · En tant que rep. de service à la clientèle, vous serez char ...

  • iQor

    Bilingual Customer Service Representative

    2 days ago

    iQor Québec, Canada

    **Résumé** · Semaine de travail : Temps plein, 40 heures par semaine. Flexibilité requise · Horaire de travail : du lundi au vendredi - Quart de jour · **Vos fonctions comprendront**: · - Répondre aux appels entrants et sortants et accueillir les clients avec énergie et enthousia ...

  • Motion

    Représentant Du Service à La Clientèle/customer

    6 days ago

    Motion Quebec City, Canada

    **NOUS EMBAUCHONS UN REP***: · **É***: · **SENTANT DU SERVICE***: · **À**: · **LA CLIENT***: · **È***: · **LE***: · **À propos de nous***: · Le travail chez Motion Canada est fondé sur le partenariat - avec nos équipes, nos fournisseurs et nos clients. Nous ne ménageons aucun eff ...

  • IAA, Inc.

    Customer Service Representative I

    3 days ago

    IAA, Inc. Quebec City, Canada

    IAA, Inc. est à la recherche d'un représentant ou d'une représentante du Service à la clientèle souhaitant se joindre à son équipe à de Quebec City, QC. · IAA, Inc. est l'enchère en direct et en ligne de véhicules récupérés la plus importante au Canada avec des succursales d'ench ...

  • Couche-Tard

    Lead Customer Service Representative

    3 days ago

    Couche-Tard Québec, Canada

    2035 Boul Guillaume-Couture, Lévis, Quebec G6W 2S5 · **Horaire**: Temps plein ou temps partiel (à déterminer selon les besoins et vos disponibilités. )**: · Salaire de jour : $17.25 (prime incluse**) · **Pourquoi tu devrais choisir un emploi chez Couche-Tard**: · - Ambiance amica ...

  • Quebec Linge

    Coordonnateur (Trice) Service Client / Customer

    2 days ago

    Quebec Linge Quebec City, Canada

    Version anglaise, voir ci-dessous / English Version, see below_ · **** · **Québec Linge** est une entreprise de 125 ans possédant une longue histoire de services et d'innovations. Reconnue comme l'une des plus importantes entreprises de location d'uniformes et de fournitures de l ...

  • NeoCafe Marques International Brands Inc

    Customer Service Representative/ Representant(E) Du

    11 hours ago

    NeoCafe Marques International Brands Inc Québec, Canada

    Vous êtes passionnée par le service client et désirez avoir un impact direct sur le succès d'une compagnie? Ce poste est possiblement pour vous Le/la représentant/e du service à la clientèle assurera la coordination de l'ensemble des activités du service à la clientèle de l'entre ...

  • NeoCafe Marques International Brands Inc

    Customer Service Representative/ Representant(E) Du

    1 week ago

    NeoCafe Marques International Brands Inc Québec, Canada

    Vous êtes passionnée par le service client et désirez avoir un impact direct sur le succès d'une compagnie? Ce poste est possiblement pour vous Le/la représentant/e du service à la clientèle assurera la coordination de l'ensemble des activités du service à la clientèle de l'entre ...

  • Moneris Solutions

    Bilingual Customer Service Representative Ii

    3 days ago

    Moneris Solutions Quebec City, Canada

    Nous réinventons le commerce et nous jouons un rôle important dans l'avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu'en les appuyant à ...

  • Bailey Metal Products Ltd

    Customer Service

    1 week ago

    Bailey Metal Products Ltd Quebec City, Canada

    professionalism. The Specialist is accountable for dealing with customer issues, product and pricing inquiries and processing transactions. This · includes the creation and maintenance of price lists, quotation records as well as coordinating and communicating with other function ...