Customer Care Rep - Burnaby, Canada - Keen on Green Disposal & Recycling

Keen on Green Disposal & Recycling

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Care Rep - Work from Home -

Does this sound like you?

You enjoy finding solutions to people's problems
You are a genuine, trustworthy, energetic person that will contribute to our work environment in a positive way.
You are passionate and enthusiastic about providing outstanding customer service.
Your friends joke about how organized you are, you are 'the planner' in your group of friends/family.
You have customer service or administrative experience.
You have a positive, friendly and hardworking demeanor.
You can multitask and manage time efficiently.
You crave new challenges and the desire to grow in a dynamic organization.

About Us

We are a well-established junk removal company striving to help our clients regain their space back and to reduce our carbon footprint.

We have built a reputable business by providing a top-notch service, positive can-do attitude and finding a home for unwanted household materials.

Should you accept the challenge, this role will involve:

Our clients love dealing with Keen on Green because of our quick and accurate responses, and our helpful, friendly demeanor.

You will be the first experience our customers have with our organization.

You will focus on supporting other management and field staff roles by overseeing our systems and keeping everything orderly so that everyone can perform their day to day role effectively.

You and the Operations Manager will be in charge of, and take care of, most areas of the business.

Some of your day-to-day tasks will include:

Managing contracts and accounts in our CRM system
Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
Dispatching jobs to the field team
Accounts Receivables: Invoicing, collecting checks/depositing at bank, collecting receivables from past due clients.
Estimating: Transforming measurements into estimates, preparing them for review/submission by owner. Following up with clients on estimates.
Technical assistance: Maintaining tablets for crews, training staff, problem solving tech issues.
Company Events: Planning and executing regular company events within budget.
Administration: Equipment tracking, sales leads documenting.

Applicants must have/be:

Minimum of 2 Years Post-Secondary Education (College or University)
Excellent English skills, both written and verbal
Able to type
60 wpm and over
Always looking for ways to improve yourself as well as the company as a whole.
Exceptional Time management skills and Organizational Skills
Past Customer Service Experience
Comfortable working in a Construction/Trades Environment
Familiar roads in Vancouver

Assets but not required:

Administrative Experience
Sales Skills
Scheduling or Dispatching Experience
Experience working in the trades/service industry

Compensation and Benefits:

- $45,000/year (dependent on experience)

Monthly Commision
2 Weeks Paid Vacation
Health benefits
Company Laptop
Ability to Work from Home
Team Building Events and Opportunities
Development Opportunities
Performance Bonus

This is posting is for a Full Time Position. Hours will be from 8:30-5:00pm, Monday through Friday. Employee will alternate between working in the office (when required) and working from home.
If you like what you are reading and feel it's a good fit, we welcome you to apply

Take a look at the link below to see what we are all about:

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 30-40 per week

Salary:
$42,500.00-$47,500.00 per year

Benefits: