Administrative Assistant - Scarborough, Canada - Somerville Merchandising Inc.

Description

Reporting to the Field Services and Warehouse Manager, the Administrative Assistant - Installations is responsible for processing of service orders, preparation and distribution of related reports and works collaboratively with the installation team.

Main Duties:

• Receives daily work orders from Customer and update customer database. Prepares, enters, edits and proofreads daily correspondence, invoices, publications and reports.
• Create SROs (Service Request Orders) in customer database system. Coordinates flow of information internally and externally.
• Schedules and confirms appointments and meetings. Follows up to ensure deadlines are met.
• Orders required office and installation supplies as required.
• Maintains customer database including creation of new customers.
• Main point of contact for installers regarding SROs. Answers telephone and electronic inquiries from client and installers regarding scheduling, inventory and installations.
• Reviews and verifies completed SROs submitted by installers.
• Shipping and editing of SROs in system.
• Updates product status in client system. Ensures paper and digital files are maintained accurately.
• Documents internal meeting notes and shares as required.
• Generates and distributes weekly and monthly reports.
• Prepares, reviews and distributes Weekly Installations reports.
• Manage special projects.
• Extracts GMO/Direct shipment report from system weekly and submits to management.
• Compile data, statistics and other information regarding new programs and installation figures using advanced Excel functions or other data mining and report writing software.
• Crosstraining with team members to ensure full coverage of department.
• Reviews and files installation verification pictures.
• Trains other staff members in procedures and current software.
• Performs other reasonable tasks as required.

Requirements:

• A Diploma or degree in a related field
• Outstanding communication and customer service skills
• Excellent attention to detail and organizational skills
• Selfstarter with the ability to work independently
• Ability to multitask and prioritize to meet deadlines
• Proficiency in Microsoft Excel and Word
• Knowledge of ERP systems, and report building software

Somerville Merchandising Inc. is an equal opportunity employer. Accommodations are provided to individuals with disabilities. If you require an accommodation during the interview process, please advise the recruiter.


Job Types:
Full-time, Permanent


Benefits:

• Dental care
• Extended health care
• Onsite parking
• Paid time off
• Vision care

Schedule:

• Day shift

Work Location:
One location