- Contribute positively to a team environment
- Effective written and verbal communication skills
- Strong organizational skills to meet goals
- Proficiency in Microsoft Office suite, email, GTrack operation for service ticket creation
- Willingness to cross-train in other positions within the operations centre
- Regular interaction with Operations Centre personnel
- Timely handling and directing of service requests
- Alerting the Duty Manager of urgent matters
- Cross-training on various duties within the Operations Centre
- Reference to company Occupational Health and Safety Prevention Manual and Quality Assurance Manual
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Traffic Operations Centre
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IBI Group Toronto, Canada Full timeTraffic Operations Centre (TOC) Operator - Toronto (On-site) · Full-time · Company Description · Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. · We are more than 36,000 people, in over ...
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Traffic Operations Centre
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Arcadis Toronto, CanadaJob Description · Arcadis is involved with City of Toronto at the RESCU Traffic Operations Centre, Don Mills Road, Toronto, ON for managing their day-to-day operations responsibilities. As a TOC Operator at the City of Toronto Traffic Operations Centre, you'll be responsible for ...
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University of Toronto Toronto, CanadaDate Posted: 06/04/2024 · Req ID: 37343 · Faculty/Division: Asst VP - Operations & Services · Department: Campus Safety-Admin · Campus: St. George (Downtown Toronto) · Position Number: · Description: · About us: · The University of Toronto Campus Safety has been an institution o ...
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BMO Toronto, Canada Full timeApplication Deadline: · 06/21/2024 Address: · 4100 Gordon Baker Road Job Family Group: · Real Estate Position is rotaing shift schedule for a 24/7 operation. · Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure eq ...
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GardaWorld Toronto, CanadaCoordinator, Operations Centre · Reports to: Director of Operations, GTA · Purpose of Position · This position shall contribute to casual personnel and performance working closely with Scheduling, Account Management, Pay & Bill and Human Resources promoting exceptional Emplo ...
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Coordinator, Operations Centre
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GardaWorld Toronto, CanadaCoordinator, Operations Centre · Reports to: Director of Operations, GTA · Purpose of Position · This position shall contribute to casual personnel and performance working closely with Scheduling, Account Management, Pay & Bill and Human Resources promoting exceptional Employee a ...
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Paladin Security Toronto, Canada Full timeJob Description: In this key role, you will oversee a state of the art healthcare command centre. Your role will include the following: · SOC Operator is a shift lead role, responsible for the oversight of the security platoon · Responsible for orienting guards to their respecti ...
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Manager, Centre Operations
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WS Audiology Americas Toronto, CanadaHearCANADA bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client ...
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Call Centre Operator
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University of Toronto Toronto, Canada**Date Posted**:06/04/2024 · **Req ID**: 37343 · **Faculty/Division**: Asst VP - Operations & Services · **Department**: Campus Safety-Admin · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The University of Toronto Campus S ...
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Operations Centre Analyst
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Rogers Communications Toronto, CanadaAt Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite ...
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Utilities Security Operations Centre Manager
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PwC Toronto, CanadaA career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product inno ...
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Data Centre Operator
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BMO Financial Group Toronto, Canada4100 Gordon Baker Road Toronto Ontario,M1W 3E8 · Position is rotaing shift schedule for a 24/7 operation. · Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group's worldw ...
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Control Centre Operator
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St. Joseph's Health Centre Toronto, CanadaQualifications: · - Ontario Secondary School graduate or equivalent required. Graduate of a security administration/law enforcement program preferred. · - Experience as a Security Officer (preferably in a Health Care setting). · - Excellent organizational skills required. · - Cle ...
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Network Operations Centre
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Systematix Toronto, CanadaWe are Systematix and we are currently looking for a **Level 2 NOC Technician **to fill an entry-level fulltime permanent role with one of our key non-profit clientele in Toronto. · **About the Project**: · Our client is a not-for-profit organization dedicated to empowering Ontar ...
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Data Centre Operator
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BMO Financial Group Toronto, Canada4100 Gordon Baker Road Toronto Ontario,M1W 3E8 · Position is rotaing shift schedule for a 24/7 operation. · Plans, builds, operates, monitors, maintains, and repairs electrical, mechanical, and other integrated infrastructure equipment and systems for BMO Financial Group's worldw ...
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Paladin Security Toronto, Canada Full time· Security Operations Command Centre Operator Full Time West Park Healthcare · Site: WestPark Healthcare · City: Toronto, ON. · Status: Full Time · Hours: Rotating Continential / · Pay Rate: $21.60/hr - $ 23.75/hr · Are you interested in starting a career in a fast paced and g ...
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Latitude Countertops Toronto, Canada Full timeWork Term: Permanent · Work Language: English · Hours: 40 hours per week · Education: Secondary (high) school graduation certificate · Experience: 7 months to less than 1 year · Work setting · Manufacture · Tasks · Operate and set up machines to perform repetitive machining opera ...
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Security Operator, Security Operations Centre
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Scotiabank Toronto, CanadaRequisition ID: 171059 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · Reporting to the Assistant Manager, Security Operations Centre, Physical Security, the Security Operator is responsible to contribute to their team in ...
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Manager, Simulation Centre Operations
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York University Toronto, Canada**Purpose**: · The Manager, Simulation Centre Operations role manages the operations for the NSC and provides leadership and direction for daily functions and performance of staff, volunteers, and co-op students. The role also oversees activities that use sophisticated equipment ...
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Paladin Security Toronto, Canada Full timeOverview · Paladin Security: Making the World a Safer and Friendlier Place because we CARE · Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling ...
National Intake Coordinator, National Operations Centre - Toronto, Canada - GardaWorld
Description
National Intake Coordinator, National Operations Centre
Reports to: Director, National Operations Centre
Purpose of Position
This role aims to ensure timely processing and direction of service requests for national clients to the suitable branch for service. The goal is to maintain a high quality of service provided to our national clients.
Work Environment
The role will be situated in the Operations Centre, operating in a potentially fast-paced environment with varying stress levels based on activity. The role involves desk and computer work for extended periods and responding to telephone inquiries from clients and staff at Garda branches nationwide.
Maintaining a high level of professionalism and deportment is crucial in this role.
Structure and Relationship
This position reports to the Duty Manager and involves regular interaction through email and telephone with clients and Garda branches nationwide. Interactions with GardaWorld subcontractors are also part of the role, as well as collaboration with other departments within the Toronto branch.
Confidentiality regarding business matters is expected from the incumbent in this position.
Required Skills
The ideal candidate should possess the following skills:
Branch and/or Regional Goals at Point of Signing
· Retain, Improve and Develop existing client relationships
· Responsible for maintaining accurate files for clients and employees
· Participation in annual training on various areas such as Emergency Response Manual, Business Continuity Plan, Business Management System, Satellite Branch Training, Quality Training, Occupational Health and Safety Training, and WHMIS Training.
Task Related Objectives
This position is accountable for processing service requests from clients received via the National Service Desk, forwarding them to the appropriate Garda branch or authorized subcontractor for service. The role also involves managing overflow alarm calls and directing non-routine or unclear matters to the Operations Centre Duty Manager.
GardaWorld: Making the world a safer place
GardaWorld is a key player in the security industry, offering diverse opportunities for professional growth and development. We provide flexible schedules, varied work assignments, and training opportunities. We welcome individuals from all backgrounds, fostering diversity and inclusivity within our team.
We appreciate all applicants' interest, and we will contact only the selected candidates.
Job Segment: Operations Manager, QA, Quality Assurance, Service Desk, Operations, Quality, Technology, Customer Service
