Logistics Coordinator, Final Mile Support - Vancouver, Canada - Rove Concepts

Rove Concepts

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Logistics Coordinator, Final Mile Support
Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC.

For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America.

With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers.

Our growth has led us to occupy three showrooms across North America, and now expanding into Melrose, New York, San Diego, and San Francisco.

We continue to expand our showroom spaces to provide exceptional customer experiences.

We are currently seeking a highly skilled and experienced Senior Logistics Coordinator to join our growing team.

As a Senior Logistics Coordinator, you will play a critical role in overseeing and managing the logistics operations, ensuring smooth and efficient support for our organization.

Your expertise in coordinating shipments, managing documentation, and optimizing supply chain processes will contribute to our success in delivering exceptional products and services to our valued customers.

Please note - You must be legally permitted to work in Canada as this is an in office position at our location in False Creek, Vancouver.

WHAT YOU'LL DO:

Work together with the Logistics Coordinator in shipping orders out and daytoday tasks related to the department
Liaise between the customer care team members and carrier representatives on individual files to resolve any shipping issues and/or inquiries
Work and follow up with carriers to determine estimated shipping times and dates and relay them to related parties
Ensuring customer service team and logistics partners have a quick response time by staying on top of your assigned tickets, with sameday ticket review.
Demonstrating conflict resolution and interpersonal skills in order to help the customer service team find the best solutions for the customers
Be the inhouse goto person for the Logistics team regarding processes and procedures
Assist in documentation and organization of departmental information
Other ad hoc duties may apply

WHAT YOU'LL NEED:

2+ year in customer service and/or in an office environment
A postsecondary degree, certificate, diploma or equivalent; concentration in transportation logistics, operations or similar as an asset
An interest in Logistics of an eCommerce business;
Excellent communication skills, both written and verbal
Extreme detailorientation and great multitasking skills with the ability to prioritize
Able to analyze data, utilize problemsolving skills, and recommend solutions
Able to balance being selfmanaged and being part of a team
Personal interest in the furniture or design industry an asset

WHAT WE'RE OFFERING:

Rocketing growth yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
Casual and open work environment
Competitive salary and benefits package with 3 weeks' vacation to start
Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

BENEFITS: