Call Centre Representative - Markham, Canada - Jonas Software

Jonas Software

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JONAS SOFTWARE - CONSTRUCTION DIVISION

What is the opportunity?

What will you do?

Analyze data and user process to find deficiencies in process, reports or software functionality
Have the ability to keep composure under stressful situations
Harness time management skills to effectively and efficiently resolve multiple client issues
Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
Serve as primary support liaison between clients and Jonas
Keep clients informed of progression with issues and provide follow up as necessary
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, serviceoriented company image among clients
Report to the Procedural Support Manager for daily direction and other tasks and the Director of Support for administration

What do you need to succeed?

Must-have

At least 2 years of experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
Must be able to troubleshoot, multitask in a fastpaced environment and set priorities within time constraints
Excellent organizational, time management, punctuality and customer service skills
Courteous and professional phone manner, demeanor and attitude are essential
Good team player, yet willing to take personal responsibility for resolution of issues
Proven ability to meet deadlines
Proven ability to problem solve and teach others
Excellent command of the English language (spoken and written)

Nice-to-have

What makes this a great place to work?
There are many things, but here are the highlights:

Competitive compensation
Extensive inclass and hands on training (Remote)
Comprehensive benefits package
Excellent learning and development opportunities
Rewarding career development and meritbased growth plan with access to a variety of job opportunities across the business
Energetic and stimulating work environment with annual employee awards and regular department and company events and outings

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients' businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.

Pay:
$50,000.00-$55,000.00 per year

Benefits: