Technician, Customer Facing - Cornwall, Canada - Cogeco

Cogeco Cornwall, Canada

5 days ago

Full time

Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

Job Description

In accordance with established procedures, policies and available tools, the incumbent is responsible for installing, operating and maintaining all products and aspects of the network including drop, plant, and associated equipment to Cogeco and Industry Canada standards and to the customer's satisfaction. It is expected all work functions are performed in a manner to ensure the highest level of quality customer service is achieved. This consists of, but is not limited to; installation calls including connections, adds, moves, changes and deletions of services, and service related work.

RESPONSIBILITIES:

Regularly performs but not limited to residential installations, connections, service additions and disconnections of all Cogeco services. Installs, tests, troubleshoots and repairs as required to bring services up to Cogeco/ industry standards

Educates customers on the use of all related Cogeco products and services.

Performs all work in accordance with Health and Safety Standards utilizing Personal Protective Equipment.

Highlights and up sells the features and benefits of Cogeco products/services; motivate customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services.

Identifies and reports any substandard quality through the Cogeco referral processes.

Ensures the vehicle, test equipment and other assigned tools and equipment are maintained in excellent condition.

Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.

Building and fostering positive relationships with all customers, identifying their needs and responding in a timely manner with the utmost professionalism

ACADEMIC TRAINING:

College diploma or combination of equivalent education and experience.

Diploma in Electronics, CATV, Telecommunications or related technical training certificate would be an asset.

A+ certification an asset.

WORK EXPERIENCE:

Experience in a related position an asset.

CATV System or relevant experience in the telecom industry preferred.

Installation experience with interconnect company or VoIP key system installation would be an asset.

SPECIFIC COMPETENCIES:

Mechanical aptitude required to complete required repairs and corrections.

General understanding of broadband, cable telecommunications or Internet industries and technology preferred.

Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN and PBX environments and troubleshooting techniques preferred.

Demonstrated knowledge and commitment to following and encouraging safe work practices.

Strong interpersonal and customer service focus.

Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.

Superior organizational and analytical skills with the ability to independently manage multiple priorities.

Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).

Self motivated and able to work independently and take initiative in identifying and resolving problems.

Valid Ontario driver's license and eligibility to drive Cogeco vehicles.

Flexibility required with respect to hours of work as business needs change.

You'll benefit from:

Flexibility: yes, we think that what you do matters. At work and at home.

Fun: we laugh a lot, it makes every day brighter.

Discounted services: we provide amazing services to our clients, and you'll get them at home, because you deserve them.

Rewarding Pay: let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.

Benefits: we've got you covered.

Career Evolution: join us and we will give you the tools to achieve your career goals

Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.

Our employees and our customers are at the heart of everything we do. In order to provide a safe and healthy environment for our colleagues and their families, for our clients and for the members of our communities, COGECO has adopted a COVID-19 vaccination policy, which applies to all of its business units operating in Canada.

Location :

Cornwall, ON

Hybrid Retail Associate

1 week ago

Cogeco Connexion Inc Cornwall, Canada

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agil ...
Delivery Driver

5 days ago

Keystone Automotive Operations, Inc. Cornwall, Canada

**Delivery Driver** · **Salary**:$18.50 per hour · **Shift**: Monday-Friday, 4-5 Day work week · - Scheduled days depend on assigned routes & business needs._) · - Early morning start times · - NO WEEKENDS · **Perks**: · - Hourly increases of up to $0.50/hour possible after 60 da ...
Administrative Assistant

12 hours ago

MNP Cornwall, Canada

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Administration team as an Administrative Assistant. This diverse tea ...
Inventory Control Mgr Ii

1 week ago

Matrix Logistics Cornwall, Canada

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you ...
2023 Summer Student

4 days ago

Royal Bank of Canada Cornwall, Canada

**Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...
Equipment Operator

5 days ago

WITRON Group Cornwall, Canada

Founded in 1971, WITRON has become an international leader in automated storage logistics with more than 5,100 colleagues worldwide tending to the planning, realization, and maintenance of our highly automated systems. Our teams - far more than just mechanics, electronic technici ...
30 May 2024 Parts Sales Executive

3 days ago

TPS / MSX International Cornwall, Canada OTHER

Job Description · Job Description · TPS Parts Sales Executive · Who are TPS? · TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of t ...
Operations Manager II

1 day ago

Matrix Logistics Services Limited Cornwall, Canada Full time

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you ...
Co-op Accountant

1 day ago

MNP Cornwall, Canada Full time

Job Details · Description · Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Assurance & Accounting team as a Co-o ...
Royal Canin Pet Ambassador

2 days ago

Acosta Cornwall, Canada

Royal Canin Pet Ambassador · General Information · Company: PRE-CA · Location: Cornwall, Ontario, K6J 0B3 · Ref #: M57004 · Function: Brand Advocacy & Sales · Employment Duration: Part-time · Description and Requirements · Do you have a passion for pets? Want to work in a frie ...
Royal Canin Pet Ambassador

1 day ago

Premium Retail Services Cornwall, Canada Part time

Royal Canin Pet Ambassador · General Information · Company: PRE-CA · Location: Cornwall, Ontario, K6J 0B3 · Ref #: M57004 · Function: Brand Advocacy & Sales · Employment Duration: Part-time · Description and Requirements · Do you have a passion for pets? Want to work in a frie ...
Administrative Store Support

4 days ago

Walmart Canada Cornwall, Canada Full time

· What you'll do... · NEVER A DULL MOMENT. · So much goes in to running a massive, successful enterprise like Walmart—and with the ever-changing retail landscape, keeping our stores running means facing fresh challenges, every single day. Our Administrative Store Support associa ...
Accountant (January 2025)

1 day ago

MNP Cornwall, Canada Full time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Assurance & Accounting team as an Accountant. This diverse team of p ...