Student Services/administrative Assistant - Burnaby, Canada - Brighton College

Brighton College

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Purpose

The Student Services/Administrative Assistant is primarily responsible for enhancing our student and alumni's overall experience with Brighton College by providing administrative support for the College with respect to all campus operations, processes and procedures.

General Description

Under the supervision of the Campus Director, the Student Services/Admin.

Assistant is responsible for providing ongoing administrative support to all departments and instructors with a focus on student services and career services.

This position includes a variety of administrative duties to ensure and maintain the efficient operation of the College.

Specific Responsibilities

The Student Services/Admin.

Assistant will be responsible for the following, as well as other related duties as assigned, to support the objectives of Brighton College:

General Administrative duties:

Act as the first point of contact for all students and guests; ensure they are being dealt with in a professional, courteous and timely manner as well as provide appropriate advice and assistance
Answer and direct incoming calls and maintain call inquiry log
Assist all departments (e.g. faculty, admissions, finance) with administrative tasks
Administer student admission exams
Remain current on academic and administrative policies, procedures, and requirements for all programs
Update the database in a timely and accurate manner
Maintain confidentiality regarding college and student information
Monitor student attendance
Update the student bulletin board and TV slideshows
Provide occasional classroom assistance to instructors and students
Maintain orderly appearance of the reception area, boardroom, and classrooms
Assist the marketing department as needed (e.g. social media posts)

Student Services duties:

Conduct student orientation
Create, modify and distribute student class schedules
Create and distribute Interim Progress Reports, Transcripts and Diplomas
Create and distribute Enrollment Letters / Grade Summaries / break letters / LOA for international students
Provide advising on a dropin basis to identify student needs and assist with resolving academic problems, schedule questions, practicums or other study related questions.
Handle student complaints and grievances according to the Brighton College Dispute Resolution Policy
Process withdrawal and dismissal student files
Process program failed student files
Coordinate tutors as needed for students
Coordinate Requests for Reassessments
Complete/Process new student enrollment files (Student ID, Schedule Input and Label)
Cover for Financial Advisor while away from the desk (take payment, cashin/out, lend out books)
Review student loan files upon student graduation for completion
Monitor student loan and funding student's attendance
Complete exit interviews with student loan students upon graduation
Add new users on Canvas for admissions test
Assist with implementing campus processes and procedures
Plan and facilitate events which improve student engagement

Education and Experience:

Diploma or Bachelor's degree in a related field (e.g. Business Administration)
One to three years' experience in a similar role is an asset
Native English speaking
Excellent communication and interpersonal skills
Exceptional organizational, time management, multitasking, and stress management skills
Ability to work independently with mínimal supervision and as part of a team
Keyboarding speed at least 50wpm is an asset