Bell Captain - Wallace, Canada - Fox Harb'r Resort
Description
General Description:
To ensure the highest level of customer service to our guests is provided by acting as a leader of the Guest Service Bell Team, and to ensure prompt and methodical services are
Responsibilities:
- Assist with training of the Bell Team prior to season start.
- Motivate the Bell Team to provide quality guest service.
- Carry out all Bell Person responsibilities in accordance with Fox Harb'r procedures.
- Provide impeccable guest service through continuous communication with the Guest Service and Housekeeping departments.
- Greet all Resort guests and assist with their luggage and show them to their suites.
- Perform any other guest service duties as required, (shuttling of guests around the Resort property, deliveries to guests, handling of complaints etc.)
- Room Service - set up of trays and SOP for room service delivery, delivery and follows through in accordance with Fox Harb'r procedures.
- Responsible for package handling for guests and members, ensuring items are brought from lost and found and given to shipping and receiving with proper paperwork.
- Maintain the general appearance of the Clubhouse, Spa building and exterior surroundings.
- Assist F&B in the set up and breakdown of events.
- Ensure guest requests are handled in a timely manner by delegating tasks appropriately to the Bell Team.
- Maintain daily logbook of guest activities and requests, and ensure Bell Team is completing task lists.
- Coordinate shuttle requests with the Sales Team for weddings and large events, prepare for group movements and ensure staffing levels are adequate to handle daily tasks and group transportation needs.
- Book, confirm and coordinate offsite shuttle requests from guests and members.
- Partake in weekly scheduling of the Bell Team with the Guest Service Supervisor.
- Act as a leader for the Bell Team regarding any daily duties, as well as concerns, complaints, suggestions or questions that may arise on a daily basis.
- Delivery of internal and external mail from Clubhouse to Maintenance building.
- Execute all reasonable additional assignments determined by Supervisor or Management Personnel.
At Fox Harb'r Resort, we know every employee is a valued part of the team
Our benefits include:
- Competitive wages
- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability
REQUIREMENTS:
- Nova Scotia driver's license free of any serious demerit points.
- A professional appearance and attitude.
- Must demonstrate friendly, professional and proactive Guest Service skills.
- Must be willing and able to work nights, weekends and holidays and be physically capable of meeting the demands of the position.
- Sense of responsibility for the Bell Team, ensuring daily tasks are completed in a timely manner.
Fox Harb'r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia.
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