Specialist, Support Application - Montréal, Canada - UAP Inc.

UAP Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Why did the PowerPoint cross the road? To get to the other slide.

Join an Information technology team that doesn't take itself too seriously, that has a can-do attitude and a variety of expertise.

At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians
moving
forward.

Our IT team is a key element of everything we do.

From the store and end-user computing, to strategy and planning, and let's not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.

Join a special kind of workplace.

We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients.

Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

Job Description:

***More specifically, you will:

Respond to requests and problems from users and IT support teams.
Solve software processing problems (eg synchronization problems between systems, data integrity errors, etc.)
Execute correction/reboot processing (jobs), according to the support procedures.
Work together with the team when analyzing complex issues.
Follow up on issues requiring a multiteam intervention. Document identified issues and escalate to various support teams.
Inform user and/or IT support teams of the request status on a regular basis, and when the solution has been identified.
Develop and/or update support procedures
Write memos for users, according to the "Communication Plan".
Participate in meetings where expertise or knowledge is required.

Qualifications:

To join our team, you need:

College degree in computer science combined with approximately 1 to 3 years of experience, ideally in computer support.
Knowledge of relational databases (SQL Server) and computer processing programming (SQL, SSIS, etc.).
Familiarity with reporting environments is an asset (e.g., Cognos).
Bilingualism in French and English, oral and written.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you