Operations Manager - Vancouver, Canada - ClaimsPro LP

ClaimsPro LP

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
ClaimsPro LP

Operations Manager - Remote (Vancouver, BC)

This role will directly support the management operational needs of the Director of Operations, Business Unit Leaders Nationally, Business Development, and the Insurer Management Services Team.

This role will manage the Analyst Team which involves leading and managing staff, proactive customer contact with respect to quality and service issues, training and development of staff and overseeing efficiency of operations.

What you will do:

Oversee the operations of the Analyst team and manage workflow (staff rotation, scheduling, time off, etc.).
Assist in building back structure between BD, IMS and Analysts
Assist with onboarding of new client and assist with liaising communications with Branches and Account Managers.
Responsible for handling escalated internal and external customer complaints to ensure resolution reached.
Manage and allocate resources for CAT i.e. influx of claims setup, bulk set up, etc.
Provide excellent customer service to internal and external clients.
Identifying areas of improvement.

Duties and Responsibilities:

Assist in CAT Coordination, CAT preparation and client requirements.
Ensure national / regional requests are resolved and communicated in a timely manner.
Work with Managers to facilitate resolution of issues/problems with adjusters and/or operations.
Assist through acquisition / integration activity.
Maintain relationship with Business Development and other Operation teams.
Work in conjunction with other departments to support client needs.
Assist on any special projects and initiatives.
Review billing and fee structures (formulas and rates) in accordance with client billing expectations and corporate standards.
Regular production of monthly, quarterly and yearly client operational, financial and statistical reports.
Regular preparation of client specific data for client operational reports.
Assist internal stakeholders with client related procedural issues and protocol.
Collaborate with various departments in the implementation of projects involving change management, operations, and integration.
Assist and back up as necessary.
Dissemination of client information and data is essential to customer satisfaction.
Involvement in special projects.
Ability to travel on short notice and for an extended period (12 weeks)

Qualifications and Details:

Competitive pay: $100K$120K per year
Potential for bonus
Business Administration Degree or equivalent
CIP is an asset
Minimum of 5 years in operations and/or management experience
Comfortable with and experienced in handling multiple projects and constantly changing schedules and priorities
Substantial amount of experience in claims operations
Ability to translate organizational strategy into operational outcomes
Proven project management experience
Solid judgment and Critical thinking skills
Advanced analytical and modeling skills
Proven ability of working effectively in an entrepreneurial and collaborative environment with operations, sales and corporate groups to achieve required results
High degree of personal integrity
Adept at developing and sustaining cooperative working relationships with Senior Management, Corporate Departments Adjusters, Clients, and Insureds
Ability to communicate effectively and professionally, both oral and written
Energetic and the ability to function in a team environment as well as lead it
Ability to allocate one's time effectively, work under pressure and manage tight deadlines
Ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes
Intermediate to advanced skills in MS Office

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