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    Technical Project Manager - Cambridge, Canada - Lone Wolf Real Estate Technologies Inc

    Lone Wolf Real Estate Technologies Inc
    Lone Wolf Real Estate Technologies Inc Cambridge, Canada

    1 day ago

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    Description

    Pre-Contract Responsibilities

  • Scope and develop custom scopes of work prior to a customer sale.

    • Customer Management

  • Primary point of contact for customer during the implementation phase.
  • Gather requirements and supporting documentation for MLS integration for Transaction Desk.

    • Vendor Management

  • Primary point of contact for MLS vendors.
  • Troubleshoot issues with integrations (listing upload for TD, MLS listing data, member sync discrepancies, etc).

    • Project Management

  • Manage a large number of varied customer requests for an integration team responsible for Transaction Desk including setting priorities and continually update priorities based on new requests and changing information.
  • Manage the flow of information to internal and external enterprise level customers including, but not limited to contract details, deliverables, project status, project history, timelines and project quality.
  • Provide clear and frequent communication and updates both internally and externally to ensure a positive project outcome.
  • Develop and maintain a consultative relationship with MLS vendors.
  • Coordinate project details, expectations and issues internally with various stakeholders.
  • Ensure quality and completeness of project deliverables through direct review.

    • Project Delivery and Ongoing Support

  • Ensure that all deliverables are on time and meet specifications.
  • Manage customer concerns and all inquiries until resolved.
  • Set, communicate, and track internal deadlines for successful customer delivery.

    • Product Expertise

  • Develop a strong working understanding of the company's technologies and processes.
  • Strong understanding of MLSs, their backend systems, and agent tools.

    • Documentation

  • Write, update and assist with managing materials related to onboarding customers.
  • Participate in the creation of process and procedures for operational efficiency.

    • Skills & Requirements

    QUALIFICATIONS:

  • EDUCATION: Bachelor's degree in Business, IT or equivalent. PMP an asset.
  • EXPERIENCE : Agile Project Management, previous work experience in a technical role with an MLS a must
  • SYSTEMS : Jira and/or Salesforce highly preferred, bonus points for experience with Paragon, Matrix, or a similar MLS system.

    • WHAT DO YOU NEED:

  • Excellent organizational and planning skills - ability to keep accurate detailed records and communicate project needs in a timely manor.
  • Ability to work efficiently and respond quickly to internal and external inquiries.
  • Demonstrates a strong work ethic – completes work in a timely fashion, takes on challenges willingly and helps others without question.
  • Trustworthy and an excellent team player – Pitches in to help others, shares tips/skills to help the team work more efficiently and promotes a supportive environment for all colleagues.
  • Demonstrates flexibility and adaptability – ability to switch gears when priorities and workloads change in a dynamic work environment.
  • Flexibility to work across multiple time zones across North America.
  • Complete comfort with Microsoft Windows operating systems and Office software.
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