Manager, Network Services - London, Canada - City of London

City of London
City of London
Verified Company
London, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Summary of Duties

Work Performed

  • Provide leadership in the coordination and delivery of (programs, initiatives, policies, projects, planning) that contribute to the implementation of strategic initiatives for the Information Technology Services to meet the Council's Strategic Plan.
  • Manage a team of union and nonunion, management, and contracted resources including hiring, coaching, administration, training and setting performance objectives for reporting employees. Respond to sensitive and confidential human resource issues as required.
  • Ensure that the network is monitored for quality of service, connectivity and security using various tools and technologies while providing 24/7 on call support for resolution of problems.
  • Ensure the delivery and sustainability of the network through the complete lifecycle of planning, research, architectural reviews, rightsizing and scalability of systems and services, training and support, configuration and deployment of all networking equipment, installation, documentation, monitoring, and preventative maintenance.
  • Work with staff across divisions to support inquiries, joint project work, communication on planned maintenance, and sharing of industry knowledge.
  • Assist with the analysis, design, installation, and maintenance of network and telecommunication systems including utilization and performance monitoring. Recommend and oversee the execution of corrective and enhancing continuous improvement actions.
  • Provide leadership in the execution and delivery of projects, services, and programs for IT client services supporting:
  • Telecom services including but not limited to Voice Over Internet Protocol (VOIP), analogue phone line services to support security alarms and various non-data requirements, SIP trunking, e911 services, desktop and mobile VOIP phones, and soft phone clients.
  • Network services including but not limited to core, branch office and cloudbased firewalls; uninterruptible power supplies; wired, wireless, and RF hardware; VPN software; and cloud networking solutions.
  • With a comprehensive understanding of applicable business processes, identify projects and participate in business case development and project management where technology will enhance efficiency and effectiveness in service delivery.
  • Coordinate and supervise vendor management including procurement, project management, service level agreements, documentation, and risk management.
  • Identify and recommend internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented, monitored, and reported on specific to the Division.
  • Liaise with unions on issues that affect bargaining unit employees as required.
  • Fairly and consistently administer provisions of various collective agreements to promote resolution of grievances.
  • Provide representation at mediation and arbitration proceedings as required.

Specialized Training & Licenses Skills and abilities in the following areas are necessary**:

  • Demonstrated knowledge and experience in the above identified areas of accountability with an understanding of the Unit's programs and services.
  • Demonstrated success leading or supervising employees, contracted services, and consultants.
  • Proven commitment to the safety of employees with knowledge of the Occupational Health and Safety Act and applicable regulations as it relates to the position.
  • Ability to understand the importance of service delivery; develop and implement initiatives that support the Unit's customers in a timely and effective way.
  • Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving; demonstrated ability to effectively communicate with diverse populations within the community; experience working collaboratively with organizations, clients, and other stake holders.
  • Strong verbal, written, interpersonal, communication, facilitation, and presentation skills; demonstrated political acumen.
  • Ability to work varied hours to meet requirements of the position including afterhours support for ITS service delivery.

Compensation and Other Information
$96,723 to $126,632

This position is currently under review.


Job Reference:
COL01207
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