Member Services Agent - Vancouver, Canada - Vancouver Lawn Tennis & Badminton Club

Vancouver Lawn Tennis & Badminton Club

Verified Company

Vancouver, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Vancouver Lawn Tennis & Badminton Club ("the Club") is the city's premier racquets, fitness, and social Club.

Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale-casual dining in 3 restaurants.

We are actively recruiting for a
Part-time Member Services Agent to join our Member Services team This position would be working Mondays 10:00 am to 6:30 pm, 4 hour shifts 4:00 - 8:00 pm Tuesday-Thursday, and 4:00 to 10:00 pm on Fridays.

Will be important to have flexibility to work weekends as needed.

Shifts will vary and flexibility with availability is required.

Wage:
$20.00/ hour to start.

JOB SUMMARY**:

As a key member of the administrative team at the Club, the Member Services Agent is responsible for helping to facilitate outstanding Membership services for over 4,000 Members.

RESPONSIBILITIES:

Front Desk reception duties such as warmly greeting Members and Guests
Directing phone calls and answering telephones inquiries
Ensuring Guest registration and overseeing Member entry into the Club
Typing invoices, menus, meeting agendas, photocopying and updating the Function Events board
Creating signup sheets for functions and keeping them updated
Ensuring Members and Guests are informed of, and follow, Club policies, rules and bylaws.
Sorting, distributing, and preparing daily mail and magazines for Members and monthly mailings.
Maintaining bookings and reservations for the Club and confirming with Members.
Logging all purchases made at the Front Desk.
Sorting Member's payments
Communicating with Coworkers and Managers on a daily basis of updates and/or information.
Assisting all departments with clerical functions.
Assist in the training of new Front Desk staff.
Canceling and assigning Member lockers

QUALIFICATIONS:

Proficient experience with Word, Excel and Outlook.
Experience with Jonas Club Software considered an asset.
Past receptionist/administrative experience an asset.
High school graduation or postsecondary education.
Must be available to work mornings and evenings. Flexibility with availability is required including weekends and holidays.

COMPETENCIES:

Strong customer focus exceptional customer service skills, maintains professionalism with Members and Peers.
Excellent communication skills strong English communication skills both verbal and written.
Strong interpersonal skills approachable and creates a positive environment for Members and Peers.
Self driven strong work ethic and takes pride in their work.
Organized and detail oriented strives for high quality in their work.
Punctual and reliable can always be counted on.
Team focused collaborates and communicates with Peers positively.

At Vancouver Lawn, we offer:

A positive working environment
Competitive wages
Medical benefits
Staff recognition fund gratuities
Employee recognition program
Employee meals
Free parking

We thank all applicants for their interest, however, only those shortlisted will be contacted for an interview.

No recruiting agency phone calls please.