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Laval

    Superviseur de la vente au détail, Marchandisage/Retail Supervisor, Merchandising - Laval, Canada - 600 Old Navy Canada Inc.

    600 Old Navy Canada Inc.
    600 Old Navy Canada Inc. Laval, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    About the Role

    "Dans le cadre de ce rôle, vous soutiendrez l'équipe de direction du magasin en réalisant les tâches qui vous seront confiées. Vous servirez de mentor et de modèle pour les employés afin de veiller à l'adoption des bons comportements de service et à l'exécution des tâches dans vos domaines d'expertise. Vous vous concentrerez sur la direction des processus ou des domaines d'activité, l'exécution des tâches et le maintien du rendement pour garantir l'atteinte des objectifs. En collaboration avec votre équipe de direction, votre rôle consiste à former et à encadrer votre équipe et à susciter des comportements permettant d'offrir une expérience en magasin inégalée.

    In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience."

    What You'll Do

    Servir de modèle pour votre équipe afin de réaliser les priorités en magasin, en mettant le client au centre de toutes les préoccupations
    Aider l'équipe de direction du magasin à collaborer efficacement avec les employés et veiller à ce que les tâches soient effectuées en temps opportun et de manière efficace
    Développer une expertise dans le domaine fonctionnel spécialisé assigné et la partager avec les autres
    Participer aux tâches ou aux procédures de travail avant ou après la fermeture du magasin, selon les besoins, y compris à l'ouverture ou à la fermeture du magasin
    Écouter et poser des questions pour solliciter de la rétroaction afin de comprendre les besoins et de fournir un bon service
    Gérer les interactions de nature particulière ou complexe avec les clients

    Serve as a role model to achieve priorities in store, with the customer as the primary focus
    Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
    Build and share expertise in an assigned specialized functional area
    Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
    Listen and ask questions to solicit feedback to understand needs and provide service
    Handle unique or complex customer interactions

    Who You Are

    Communiquer ses attentes de façon claire et directe et donner de la rétroaction
    Être apte à utiliser efficacement la technologie, à interagir avec les clients et à mobiliser son équipe pour l'atteinte des objectifs
    Être en mesure de diriger efficacement les autres et de les inspirer au moyen de l'encadrement et du mentorat
    Démontrer de l'intérêt envers l'amélioration et le perfectionnement continus
    Maîtriser les connaissances et les pratiques liées au poste et au domaine (ajouter le domaine fonctionnel ici)
    Analyser les processus ou le flux de transactions pour déterminer la cause profonde des erreurs
    Au Québec: Doit être capable de parler français.

    Provides clear and direct communication of expectations and gives feedback
    Ability to utilize technology effectively and engage with customers and your team to meet goals
    Able to effectively lead and inspire others through coaching and mentoring
    Demonstrate interest and initiative towards continuous improvement and growth
    Research process or transaction flow to identify root cause of errors
    In Quebec: Must be able to speak French.

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