Hotel Assistant, Programme and Guest Services - Toronto, Canada - TORONTO INTERNATIONAL FILM FESTIVAL

TORONTO INTERNATIONAL FILM FESTIVAL

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HOTELS ASSISTANT, PROGRAMME AND GUEST SERVICES

Contract

Full-time

Programme and Guest Services
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox

Our mission:
To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it's unceded territory.

TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee.

We are grateful to work on this land.

We are currently hiring for the position of:

HOTELS ASSISTANT, PROGRAMME AND GUEST SERVICES

The Hotels Assistant, Programme and Guest Services is responsible for Festival hotel administration for officially invited guests and stakeholders of the Toronto International Film Festival.

Key responsibilities include hotel accommodation bookings, tracking hotel reservations and hotel-related customer service for Industry and press delegates, film programming guests, and internal departments.

Overall, this position works closely with relevant teams to ensure exceptional administrative support for internal and external stakeholders.

RESPONSIBILITIES:

Shall include but not be limited to:_Provide accommodationrelated customer service to stakeholders including Festival guests, Industry delegates, and staff
Respond to general hotels and hospitality inquiries and requests
Maintain productive relationships with all hotel partners and facilitate clear and frequent communication
Assist with booking and tracking of hotel reservations for Festival guests
Process, monitor and troubleshoot hotel reservations in an efficient and accurate manner
Monitor and assist in management of contracted hotel inventory in applicable reservations management systems
Provide rooming lists to hotels as Festival guests become confirmed and follow up on special requests/changes to reservations with hotels directly
Perform data entry of information and preparation of reports utilizing the Festival database (Artifax)and other applicable databases and tracking documentsMaintain an accurate electronic trail for each guest/attendee
Prepare and provide reports, presentations and post mortems as required
Provide a detailed Festival post mortem
Assist with other coordination tasks and administrative duties as required
RATE OF PAY:
$20.00/Hourly
TARGET

CONTRACT DATES:

June 5, 2023September 20, 2023
MINIMUM REQUIREMENTS:
College diploma, university degree, or equivalent experience-
Minimum 2 years experience in a high-level customer service or administrative role in the hospitality industry-
Experience booking hospitality arrangements for individuals or groups-
Experience with guest logistics or talent coordination an asset-
Experience working for a film festival or large scale event an asset-
Strong, effective and professional communicator and strong interpersonal skills-
Comfortable working with numbers, invoicing, budgets and other financial information-
Strong organizational and project coordination skills with extreme attention to detail and the ability to effectively prioritize-
Strong computer and data management skills, including databases, CRMs, project management tools, internet research, Microsoft Office, Google Suite, Artifax-
Professional manner and "can-do" attitude, with ability to think on feet and adapt quickly to change-
Enjoys fast-paced, multi-tasking work environment, with a willingness to adapt to shifting priorities and circumstances-
Demonstrated mature judgment, patience, professionalism and diplomacy-
Ability for discretion and handling confidential information-
Able to handle challenging situations with a positive, problem-solving attitude-
Ability to both work independently and in a team environment-
Initiative and creativity to develop innovative solutions-
Commitment to diversity, inclusiveness and public accountability-
Understanding and commitment to superior client servicing-
Adaptable to a flexible work schedule including some evenings and weekends to meet deadlines, as well as fully available during Festival-
Additional language(s) an asset
HOW TO SUBMIT & APPLICATION DEADLINE:
Please upload your cover letter and resumé as PDF(s), before the deadline of

-
April 30, 2023.

CLOSING:

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to r