Account Manager - Vancouver - Archistar

Description

Who We Are

At Archistar, we are a pioneering AI-powered PropTech company transforming how cities are planned, approved, and built—empowering governments to address the global housing crisis through intelligent automation. Our award-winning platform combines artificial intelligence, generative design, spatial intelligence, and advanced data visualization to help municipal governments and property developers make faster, smarter, and more compliant decisions. By digitizing complex planning codes, analyzing 3D BIM designs in real time, and streamlining permit approvals, we significantly reduce development timelines and increase housing supply. As we expand rapidly across Canada, we're seeking a customer-focused Account Manager to nurture strategic relationships, drive product engagement and retention, and ensure our customers get maximum value from our solutions—playing a vital role in shaping the future of the built environment.

The Role

As an Account Manager at Archistar, you will be the key point of contact for our municipal government customers, playing a critical role in delivering exceptional customer experiences and driving long‑term value. You will build and maintain strong, strategic relationships with key stakeholders, ensuring our customers gain maximum benefit from our AI‑powered solutions. Your responsibilities will include managing day‑to‑day client needs, identifying growth opportunities within accounts, and coordinating with internal teams—such as product, customer success, and technical support—to ensure smooth implementation and ongoing optimization. This role is ideal for a proactive, relationship‑driven professional who excels at navigating complex stakeholder environments and is passionate about helping government clients solve real‑world challenges through innovative technology.

Your Day-to-Day

• Serve as the primary point of contact for municipal government customers, building trusted relationships and ensuring long‑term satisfaction.
• Identify and pursue account growth opportunities through upselling, cross‑selling, and strategic planning to maximize customer value.
• Conduct regular check‑ins and business reviews with customers to ensure successful adoption of Archistar's solutions and alignment with client goals.
• Coordinate technical support by triaging customer issues, managing expectations, and ensuring timely resolution with internal teams.
• Analyze account performance, usage trends, and client feedback to identify improvement opportunities and inform product development.
• Work cross‑functionally with overseas sales, product and delivery teams to achieve customer outcomes.
• Identify and pursue account growth opportunities through upselling, cross‑selling, and strategic planning to maximize customer value.
• Monitor customer satisfaction, lead renewal processes, and implement proactive strategies to retain and grow high‑value accounts.
• Analyze account performance, usage trends, and client feedback to identify improvement opportunities and inform product development.

What We're Looking For

• 15+ years of professional experience
• 5+ years of experience in account management, customer‑facing delivery or sales.
• 5+ years of experience working for or with municipal and/or provincial governments.
• A strong understanding of the real‑estate development and building permitting process and related, enabling technologies.
• Experience working in an agile, scale‑up culture, ideally within SaaS or government technology environments.
• A strong track record of managing and growing complex customer accounts, with experience working with municipal or government clients (highly desirable).
• Proficiency with CRM tools (Salesforce preferred) and the ability to track, prioritize, and manage multiple customer issues and timelines (desirable).
• Excellent communication skills with the ability to build strong relationships, deliver engaging presentations, and manage customer expectations with empathy and professionalism.
• Strategic thinker with strong business acumen.
• Logical, process‑oriented thinker with organizational skills, demonstrated success developing and executing account plans, and the ability to lead cross‑functionally teams to drive customer success.
• Ability to work effectively with overseas colleagues.
• Self‑starter, quick learner and comfortable working independently.
• A bachelor's degree in Business, Public Administration, Engineering, Technology, or a related field, with a commitment to ongoing professional development.

Why You'll Enjoy Working with Us

• Join an award‑winning PropTech company revolutionizing urban development.
• Enjoy a competitive salary, bonuses and comprehensive benefits package.
• Receive structured training on our platform and municipal processes.
• Work remotely with flexible hours across Canada.
• Follow a clear advancement path to senior support and specialized roles.
• Make a real impact on housing availability and city planning.
• Travel opportunities to meet customers and attend industry events.
• Be part of a purpose‑driven company that values people and innovation.
• Thrive in a fast‑paced, innovation‑driven environment where your work matters.

Archistar is an equal opportunity employer committed to building a diverse and inclusive team. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in transforming how municipal governments support community development and housing initiatives through innovative AI solutions.

How to Apply

Ready to make an impact? Apply now by submitting your resume and a brief cover letter to Gita Coorey, VP People and Culture, at .

Tell us why you're the right fit—don't miss your chance to be part of something game‑changing.