Rep I, Customer Care - Ottawa, Canada - Boston Scientific Corporation

Boston Scientific Corporation

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rep I, Customer Care:

Remote Eligible: Hybrid
Onsite Location(s): Ottawa, ON, CA
Additional Locations: Canada-ONOttawa

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

_Please note that this is a 9-month contract role_

About the role:

The goal of the Customer Support Specialist is to make it easy for healthcare providers to experience the benefits of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access.

This key role acts to efficiently process customer orders, respond to enquiries or connect the customer with the appropriate person or team that can.

The Customer Support Specialist empathizes with what goes on in the life of a busy healthcare practice by understanding what the immediate needs of the customer are and by proactively anticipating and communicating what next steps will be to the customer.

Finally, the Customer Care Specialist sees every interaction as an opportunity to showcase our DNA and values.

Your responsibilities will include:

Manages outbound communications to Sales team to resolve issues and answer questions
Responds to incoming call inquiries and helps resolve issues and complaints
Performs verifications of order processing including support for Build Planner
When required, connects callers with the next level of expertise
Collaborates with field sales teams on customer cancellations and credits
Completes proactive outbound follow ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
Supports GMP compliance by completing recertifications and training assignments in timely manner
Establishes and maintains professional business image through appropriate business communications (verbal, written and electronic) dress and behaviour
Ensures that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

A technical degree or bachelor's degree in Business Administration or related field
A minimum of 1 year of experience in a customer service position
Proficient in Microsoft Office, especially Outlook, Excel and Word

Preferred qualifications: