- Accountable for daily Ramp and Cargo operations, efficiently managing staff to reduce dependence on overtime.
- Maintain and improve customer and company safety and quality standards.
- Maintain good relations with customers and airport authorities.
- Manage and control all staff assignments.
- Hold daily briefings with all levels of management.
- Coach and train all employees to effectively improve operations.
- Ensure workforce adherence to company policies and procedures.
- Participate to the disciplinary and grievance process with labor relations.
- Ensure that incidents/accidents reports are completed in an adequate and timely manner.
- Other duties as assigned.
- 3 years of relevant experience in the ground handling industry, ramp and/or warehouse management.
- Relevant experience in personnel management.
- Excellent communication skills (interpersonal)
- Languages: French/English (bilingual), oral and written.
- Valid Driver's License (mandatory) and airside permit D/A (an asset)
- Strong organizational and multi-tasking skills.
- Leadership ability.
- Customer focus and quality awareness.
- Ability to deal with conflict.
- Available and flexible to work various shifts (day, evening, night, weekend, and holidays) by operational requirements.
- Available and flexible to occasionally work at the YMX (Mirabel airport) location by operational needs
- Competitive pay
- Paid training
- Group benefit
- Free parking
- Uniform provided
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Duty Manager Ground Handling - Dorval, Canada - Swissport International AG
Description
OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Under the direction of the Cargo Manager, the Duty Manager is responsible to manage Ramp & Cargo activities effectively and profitably by providing a safe and quality product, covering a range of ground Handling services.
Job locations : YMX available to support YUL cargo.
Job Responsibilities
Qualifications and Competencies
What we offer
