Performplus Service Representative - Québec, Canada - Desjardins

Desjardins

Verified Company

Québec, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-06

As a PerformPlus Service Representative, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple distribution channels based on member/client needs and current strategies and practices.

You help build and maintain business relationships with members and clients.

You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit's business objectives and strategies.

You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. Interpersonal savvy is therefore essential.

General Information on the Position

Main responsibilities- Establish an advisory relationship by identifying current and potential needs and supporting client retention- Advise partners, practitioners, members and clients on products, services and solutions and ensure their satisfaction- Analyze and meet special client needs, handle requests and follow up as needed- Collect, compile and analyze data.

Prepare reports and recommendations- Stay on top of the latest standards, products and services in your field.

Other working conditions- Work place: Position located in Montreal or Levis, depending on the applicant selected. The work arrangement for the position is flexible hybrid work #LI-Hybrid- Temporary work : scheduled to end on August 31, 2023- Number of jobs available : 1

Qualifications:

College diploma in a related field
A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Strong communication skills in French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Customer Focus, Drive results, Interpersonal Savvy

Work Location

150, rue des Commandeurs Lévis

Trade Union

Non Syndiqué

Unposting Date

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.