Mainframe Computer Operator - Montréal, Canada - Pomeroy

Pomeroy
Pomeroy
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Pomeroy IT Solutions & Services has an immediate need for Mainframe Computer Operator in our Montreal, Canada Location

This position is a Full Time Benefited position:
Medical, Dental, Vision, and Paid Time Off


The ideal applicant will be a Canadian Citizen and be bi-lingual (French and English) and will have resided in Canada for the last 10 years.

The selected applicant will be responsible for performing Computer Operations Operator duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently.


Essential Duties & Responsibilities:
This position requires both day and night schedule. Two nights during rotation. 12 hour shift. Must speak fluent French for this account.

*Minimum of 2 years experience, preferably in a Data Center Operations environment.

*Due to the 24x7 operations of the business, must be able to work a flexible work schedule, include nights and weekends & holidays.

*Intermediate understanding of Mainframe,

*Must have JCL, batch job monitoring & scheduling skills (TWS, ROBOT)

*Must have IMS CICS DB2 JES2/3 TSO skills

*Able to perform system IPLs

*Strong experience in 1st level problem determination and reporting

*Understand Problem Management & Change Management requirements

*Escalate tickets as needed and collaborate with teammates to resolve issues.

*Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.

*Ability to work independently as well as in a collaborative, team environment.

*Ability to multitask with a high attention to detail.

*Remain current with all procedures and provide input as appropriate.

*Must be able and willing to learn new tasks/skills as required

*Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.

*.Excellent communication and organizational skills are required.

*Must be able to communicate and understand verbal, written and electronic instructions in English and fluent French.


Les tâches du poste comprennent:

*Surveillance et action sur les alertes et le trafic de la console système et gestion des journaux d'incidents pour tous les systèmes surveillés.

*Suivi et action des outils de production batch et des alertes

*Faites remonter les tickets au besoin et collaborez avec vos coéquipiers pour résoudre les problèmes.

*Résoudre les problèmes logiciels et matériels signalés et les résoudre ou les transmettre au technicien informatique nécessaire

*Effectuer les IPL du système et les mises à jour du programme

*Fournir une assistance à tout le personnel d'exploitation pour s'assurer que le plus haut niveau de satisfaction de la clientèle est maintenu.

*Se tenir au courant de toutes les procédures et fournir des commentaires, le cas échéant, pour traiter les changements ou les problèmes.


Pay:
From $25.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • 12 hour shift
  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are able to read written instructions /directions written in French and English?

Experience:


  • Z/OS: 2 years (required)
  • Mainframe Console Operations or
Production Control: 2 years (required)

  • JCL: 2 years (required)
  • Disaster recovery: 2 years (preferred)
  • Distributed systems: 2 years (required)

Language:


  • French (required)

Work Location:
One location
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