Store Manager - Sage, Canada - T&T Supermarket

T&T Supermarket

Verified Company

Sage, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Introduction:
T&T Supermarket Inc. was founded in 1993 with two stores in BC.

Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec.

The Company's continuous expansion is going to bring more new stores in the next couple of years.

The Role:

Reporting to the Director, Store Operations of the respective region or his delegate, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company's short and long-term goals; controls store standards and leads the team to achieve the store's KPIs.

The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholders.

Major Responsibilities:
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Store Operations Management & Store Standards Control

Plan, direct, manage and evaluate the overall operations of the store to support the short and longterm goals of the company
Collaborate with the Store Operations Director &/or District Manager if applicable, to establish and achieve revenue, expense, and profit goals for the store
Provide guidance and advice to the Department Heads on merchandise to be sold, optimal inventory level, pricing, freshness etc.
Implement good practices and new initiatives at the store; enforce Company's standards including cleanliness, food safety, pest control, expiry date check, workplace safety, security, etc.; liaise with relevant government regulatory bodies as required
Implement and monitor the company's loss prevention program to minimize instances of theft or loss of inventory
Implement marketing strategies by arranging decorations and pops and by providing necessary assistance to support Company's promotional activities

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Key Performance Management

Responsible for managing the overall sales, cost of goods sold and gross profits of various departments, provide guidance to department heads on how to achieve budgeted numbers
Oversee all controllable and noncontrollable expenses in achieving improved operating profits, cost effectiveness & optimal productivity
Plan budgets and authorize expenditures; allocate budget by period and by department, plan and implement strategies in achieving budgeted targets accordingly
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales; provide guidance on pricing and promotional strategies to department heads on a need and timely basis

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Customer and People Management

Lead by example in delivering excellent customer service to maximize customers' satisfaction; ensure all store employees provide our customers with an amicable shopping experience
Do what is right by proactively resolving and following up with customer complaints received
Manage store general staff hiring conditions in terms of determining staffing requirements, days use to fill the position, quality of new hires, staff turnover rate, productivity, labour cost and engagement level
Manage staff and assign duties fairly and consistently; provide positive and corrective feedback to employees on their job performance or behaviours in a timely manner, and if necessary, carry out commendation & disciplinary procedures
Identify and nurture potential talents within the store through training & development plans; provide them with opportunities for career growth

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Administration & Others

Manage store receiving and store administration functions
Follow up on store maintenance issues and coordinate with technicians and/or contractors as required
Handle all store incidents and accidents in a timely manner
Liaise and cooperate with both internal and external stakeholders which include various departments from Head Office &/or Regional Office, Mall Management Company, store tenants, suppliers, janitorial service, government regulatory bodies etc. as and when required
Organize staff events to increase employees' engagement

Knowledge, Skills and Ability Requirements:

Possess postsecondary and above education
Have prior experience as a supervisor or as a manager leading a team of more than 10 direct reports, with a minimum of 5 years' experience in operating and managing a retail store as a store manager
Proven leadership skills with sound business judgment and decisionmaking, logical and is openminded for innovations
Strong interpersonal skills, time management and organization skills
Strong written and verbal communication skills in English and Chinese (Cantonese and/or Mandarin) is an asset
Ability to communicate effectively across all levels of the organization and with external stakeholders
Ability to respond appropriately in emergencies or pressurized situat