- Understands organizational objectives and makes decisions that align with Company priorities
- Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
- Creates short- and long-term strategies to achieve personal metrics and performance goals
- Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
- Represents Coach as a brand ambassador
- Demonstrates Coach's Selling and Service expectations at all times
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
- Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
- Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
- Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
- Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
- Sensitive to customers' needs and tailors approach by reading cues
- Attends to the unique and individual shopping needs of each customer.
- Works with multiple customers simultaneously and breaks away as appropriate
- Follows up with customers consistently and genuinely to influence/close the sale
- Flexes personal selling techniques to contribute to overall store financial results
- Builds lasting and loyal relationships with customers
- Leverages Coach's tools and technology to support relationship building and clienteling efforts
- Creates enthusiasm and positivity for a shared vision and mission
- Promotes and endorses a team selling environment
- Fosters an environment of teamwork, trust and collaboration with internal and external customers
- Remains solution oriented; is adaptable and flexible to changing business and store needs
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all timesOPERATIONS: Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS,
- Replenishes inventory on sales floor as needed
- Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
- Supports cash-wrap when needed to process purchases, returns, and exchanges.
- Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
- Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.
- Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
- Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
- interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
- Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
- Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty
-
Sales Associate Iii
6 days ago
Coach Vancouver, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Sales Associate Iii
1 week ago
Stuart Weitzman Vancouver, CanadaSince 1986, Stuart Weitzman has been inspired by women who are confident, sexy, bold — and, above all, strong. · The New York City-based global luxury footwear brand combines its artisanal Spanish craftsmanship and precisely engineered fit to create shoes that empower every woman ...
-
Sales Associate Iii
23 hours ago
Stuart Weitzman Vancouver, CanadaStuart Weitzman is a leading luxury accessories brand that is synonymous with strength in femininity. Defined by an energetic, modern and bold attitude, SW is known for its unique approach to melding fashion, function and fit in every silhouette. The brand's focus on creating tim ...
-
Stock Associate Iii
1 day ago
Stuart Weitzman Vancouver, CanadaSince 1986, Stuart Weitzman has been inspired by women who are confident, sexy, bold — and, above all, strong. · The New York City-based global luxury footwear brand combines its artisanal Spanish craftsmanship and precisely engineered fit to create shoes that empower every woman ...
-
Sales Associate Iii
5 days ago
Coach Tsawwassen, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Sales Associate Iii
5 days ago
Coach Burnaby, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Sales Support Associate Iii
5 days ago
Coach Tsawwassen, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Raycam Cooperative Association Pa Iii Osc Aux
2 hours ago
The City of Vancouver Vancouver, Canada**Requisition ID**:40941 · **Organization** · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consi ...
-
Sales Associate III
2 days ago
Tapestry RICHMOND, CanadaThe Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first ...
-
Stock Associate III
1 day ago
Tapestry Vancouver, CanadaSince 1986, Stuart Weitzman has been inspired by women who are confident, sexy, bold — and, above all, strong. · The New York City-based global luxury footwear brand combines its artisanal Spanish craftsmanship and precisely engineered fit to create shoes that empower every woma ...
-
Sales Associate III
5 days ago
Tapestry Vancouver, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Stock Associate III
2 days ago
Tapestry Vancouver, CanadaSince 1986, Stuart Weitzman has been inspired by women who are confident, sexy, bold — and, above all, strong. · The New York City-based global luxury footwear brand combines its artisanal Spanish craftsmanship and precisely engineered fit to create shoes that empower every woma ...
-
Summer Leader 1
2 hours ago
City of Richmond BC Richmond, CanadaApplications are now being accepted for **Summer Leader I **positions with Richmond community associations in Parks · and Recreation. This person will be reporting to the Summer Coordinator, Childcare Coordinator, Director of Childcare, · or Community Facility Coordinator. The Le ...
-
Sales Associate III
1 day ago
Tapestry Tsawwassen, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Sales Associate III
5 days ago
Tapestry Burnaby, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Sales Associate III
2 days ago
Tapestry Burnaby, CanadaCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. · Coach is part of the Tapestry por ...
-
Field Service Technician Iii
1 day ago
NCR Vancouver, CanadaAbout NCR · NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the U ...
-
Project Manager
2 hours ago
University of British Columbia Vancouver, CanadaStaff - Non Union · Job Category · M&P - AAPS · Job Profile · AAPS Salaried - Research and Facilitation, Level B · Job Title · Project Manager - National Wildlife Trade, Project Seahorse · Department · Research | Foster | Institute for the Oceans and Fisheries | Faculty of Scienc ...
-
Test Specialist Iii
5 days ago
Vancouver Shipyards Vancouver, Canada**Test Specialist III**: · The Test Specialist III is responsible for supporting shipboard commissioning and testing activities of various systems on new building vessels at Vancouver Shipyards to ensure the safe operation of all ship's systems from initial energization to final ...
-
Lbts Data Technician Iii
5 days ago
Vancouver Shipyards Vancouver, Canada**LBTS Data Technician III**: · Seaspan Shipyards is proud to be Canada's long-term, strategic shipbuilding partner for building the Canadian Coast Guard and Royal Canadian Navy under Canada's National Shipbuilding Strategy (NSS). · Through the NSS, the Government of Canada has e ...
Sales Associate III - Richmond, Canada - Tapestry
Description
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
SALES FLOOR:
Operations and Asset Protection procedures
Competencies required:
Additional Requirements Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, .
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at .