Technician, Plan Member and Client Support - Canada - LifeWorks

LifeWorks
LifeWorks
Verified Company
Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.

The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve.

Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

We are expert administrators of our clients' defined benefit pension plans.

The applicants selected will provide high-calibre professional service to our clients and their plan members, in French and English, working in a youthful and dynamic environment.


Responsibilities :

  • Respond to plan members requests that require a deeper analysis (tier 2)
  • Act as a resource person and provide support and training to Call Centre staff
  • Input information from clients using our internal data bases and information systems
  • Promptly examine documents and case files and respond to questions from our clients and plan members
  • Help prepare monthly and quarterly reports
  • Update our database
  • Perform other related tasks

Your Profile:

  • College diploma in office administration or the equivalent
  • English, spoken and written
  • Very good oral and written communication skills
  • Good customer service skills
  • Good team spirit and ability to work without supervision
  • Ability to work in a computerized environment and proficiency in Microsoft Excel and Microsoft Office suite
  • Proven attention to detail, initiative, and excellent organizational and analytical skills
  • Experience in pension plan administration
LI-CD1

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters


LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.
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