Warehouse Order Desk Coordinator - Calgary, AB

This position requires in-person collaboration 3 days per week at our Distribution Centre in Balzac, AB. *Please note this arrangement is subject to change with business requirements.* · Why WestJet: · Every WestJet journey has the potential to enrich lives; a career with us is n ...

Job description

This position requires in-person collaboration 3 days per week at our Distribution Centre in Balzac, AB. *Please note this arrangement is subject to change with business requirements.*

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of role:

As WestJet becomes more complex and dynamic, we are seeking a Warehouse Order Desk Coordinator. Reporting to the Manager, Inventory Planning & Control, the Order Desk Coordinator serves as the central communication hub for the WestJet Distribution Centers, supporting both internal and external business partners across the network. This role is responsible for processing order submissions, receivables, troubleshooting delivery issues, and answering product inquiries while ensuring accuracy and timely execution.

Key Responsibilities

• Serve as the central point of contact for business partners regarding orders, receivables, deliveries, and product inquiries
• Process order submissions to generate pick tickets (DC stock) or purchase orders (direct ship)
• Monitor and action cancelled orders in a timely and accurate manner
• Receive and match open purchase orders in JDE for direct‑ship products
• Troubleshoot receivable issues
• Investigate and resolve delivery issues with suppliers, Operational Procurement, or Distribution Centers
• Coordinate with DC Planners and DC teams to ensure inventory supports demand and outbound logistics
• Manage and update delivery schedules, timelines, and information flow
• Maintain current order forms and product listings for business unit partners
• Participate in internal and external meetings to share updates and maintain alignment

Experience & Qualifications

• Completion of high school; post‑secondary education is an asset
• Minimum 1 year of experience in warehouse receiving, order selection, or related operations
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with inventory management or distribution environments
• Familiarity with procurement or freight forwarding processes
• Experience using JDE or similar ERP systems
• Strong decision‑making and problem‑solving abilities
• Excellent communication skills and the ability to work effectively with cross‑functional teams
• Strong organizational and time‑management skills, with the ability to prioritize and meet deadlines
• Ability to stay calm, professional, and solutions‑focused in a fast‑paced environment

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit

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