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Leamington

    Receptionist - Leamington, Canada - South Warwickshire University NHS Foundation Trust

    South Warwickshire University NHS Foundation Trust
    South Warwickshire University NHS Foundation Trust Leamington, Canada

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    12 hours per week, Monday & Tuesday 09:15 - 15:15

    Crown Way Clinic has a vacancy for a part-time receptionist working as part of a full-time job share.

    Processing all calls to the clinic, dealing with staff, patient, and the general public. You will need to have good communication skills and telephone manner, and be able to work on your own initiative.

    You will need to have had previous reception experience, word processing and/or computer skills.

    You will be required to cover your colleague's annual leave as planned and sickness at short notice.

    Main duties of the job

    The post-holder will provide an effective reception service. At all times presenting a welcoming user-friendly image. Providing confidential, accurate and efficient clerical support to all departments within the clinic.

    About us

    Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

    We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

    Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

    Job description

    Job responsibilities

    Meeting, greeting and providing a welcoming reception for all staff, patients and members of the general public visiting, and to ensure that at all times the reception duties are carried out to the highest standards.

    Responsible for processing all telephone calls to the clinic.

    Person Specification

    Qualifications

    Essential

  • Education to secondary school standard
  • GCSE or equivalent in Maths and English at grade C or above
  • Customer Care skills - NVQ level 2 or working towards
  • Computer literate

    • Desirable

  • Switchboard training preferable

    • Experience

    Essential

  • Experience of reception duties

    • Desirable

  • Experience of switchboard
  • Experience in Healthcare environment

    • Skills

    Essential

  • Competent IT skills
  • Ability to comprehend and work within the Trust Policies of Data Protection, Equal Opportunities and Health and Safety
  • Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
  • Excellent command of the English language
  • Excellent written, verbal and nonverbal communication skills
  • Good negotiating skills
  • Ability to multitask
  • Excellent telephone manner

    • Desirable

  • Knowledge of a computerised booking/appointment system
  • Understanding of therapy role and terminology

    • Prosonal Qualities

    Essential

  • Organised and able to prioritise
  • Flexible and reliable
  • Able to work effectively under pressure and frequently difficult/distressing circumstances
  • Able to work on their own but also as part of a team
  • Calm and courteous when dealing with callers and personal request
  • Good problem-solving skills
  • Efficient manner in dealing with general public

    • Other

    Essential

  • Flexible to cover annual leave and sickness
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