Defined Benefits Client Manager I - Cambridge - Alight

    Alight
    Alight Cambridge

    1 week ago

    Regular
    Description

    Role

    The Defined Benefit Client Manager I is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery.

    • Utilizing expert knowledge of Canadian Defined Benefits to interpret complex client requirements.

    • Addressing questions related to unique situations, participant inquires, client escalations and requirements.


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