Manager, Technical Support - Québec, Canada - Colas

Colas

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Subsidiary:
Colas Canada Inc.

Colas Canada is part of the Colas Group, a world leader in transportation infrastructure construction and maintenance. The Colas Group also has a network of companies in the USA.

Main Responsibilities:

Serve as coach and mentor to all levels of staff while identifying Customer Service enhancement opportunities.
Develop and maintain consistent processes and procedures for the effective administration of the team.
Provide regular performance management throughout the year, culminating in your management of the annual performance review process.
The manager's role is to ensure that all necessary processes and inventories are in place for onboarding and offboarding employees to ensure proper accounting of equipment
Work with the provisioning team to purchase and deploy licenses and upgrades for desktop software
Other tasks include networking, troubleshooting, and training for end users
Provide training to staff to ensure the delivery of world class service to our internal and external customers
Responsible for the management of hardware and software assets through our company system (ServiceNow).
Ensure that all company policies and procedures are understood and adheredto, using regular audits to maintain accountability.
Manage key performance indicators (KPI's) and provide regular reports to management.
Actively participate as part of the Infrastructure Group and ISS Management Team, working on tasks and projects that improve the overall organization.

Profile:

Bachelor's degree or equivalent professional experience.
3+ years of team supervision & management.
Required: Fluency in French and English.
Management experience within an IT support structure.
Demonstrated ability to write and maintain processes and procedures.
Strong interpersonal, communication, analytical and complex problemsolving skills.
The ability to develop partnerships and influence peers.
Ability to work independently, take initiative and fill whatever needs arise.
Treats everyone with respect and is a model of integrity.
Is a quick learner and problem solver.
Some travel required, primarily North America.
Preferred: ITIL certification, with proven knowledge of CMDB best practices.
Preferred: ServiceNow experience

Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent's infrastructure.

Colas Canada Inc.

expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Colas Canada Inc. employees to perform their job duties may result in discipline up to and including discharge.