Client Care Supervisor - Mississauga, Canada - CBI Health

CBI Health

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Care Supervisor, Mississauga

As a Care Supervisor within our CBI Home Health team, you will support multiple programs within our Personal Support Services.

You lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health external stakeholders.

Showing the way as a Regulated Health Professional (RPN), you will develop and customize care plans to meet the patient's individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

PRIMARY DUTIES

As a Care Supervisor, you will:

Respond to patient referrals within timelines (internal and external)
Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
Document all required information, including any information pertinent to the client status and care planning
Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
Ensure that care plans meet individual patient's needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
Reassess patients at interim visits to ensure the service plan continues to be appropriate
Be responsible for investigation, resolution and reporting of all customer related complaints
Promote service delivery excellence through effective onboarding, mentoring, coaching and performance managing of field staff, including performance reviews
Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
Ensure accurate and timely completion of appropriate documentation, including client charting
Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
Ensure a timely and comprehensive response to Incident Reporting (IR)
Ensure policies and procedures are enforced and reflect best practices.

QUALIFICATIONS
To take on the role of Care Supervisor, you must:

Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Practical Nurse
Have 2 years of supervisory experience and/or experience in the home health service delivery

Be able to effectively establish and build rapport with clients and Care Staff

You have access to a reliable and insured vehicle, a valid driving license and are able and willing to travel to a variety of settings within Mississauga area
Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
Be selfmotivated with an ability to work both independently and as an effective member of a team
Strong verbal and written English communication skills required; the ability to communicate in French or other languages is considered an asset
Commit to working every second weekend

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process.

Please inform your recruiter if you have any accommodation requests.