Desktop Support Analyst - Markham, Canada - AMPHENOL CANADA CORP

AMPHENOL CANADA CORP

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A Worldwide Vision Connecting People with Technology

Amphenol is one of the world's largest providers of high-technology interconnect, sensor and antenna solutions and a Fortune 500 company.

Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Military, Mobile Devices and Mobile Networks.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers. Amphenol Corporation offers the opportunity for career growth within a global organization. Amphenol Corporation is unique in that every employee, regardless of his or her position, can positively impact the business.

Position Title:
Desktop Support Analyst

Location:
Markham, ON

Reports To:
IT Director

HSIO, a division of Amphenol, is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom/Artificial Intelligence/Machine Learning markets (Mobile Networks, Data Centers, Storage, Servers, Routers, Switches, etc.).

Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally.

Our global headquarters are in Nashua, NH, and we have global design, sales and manufacturing locations.

We are seeking a skilled and customer-oriented IT Desktop Support Analyst to join our IT team.

WHAT DOES A DESKTOP SUPPORT ANALYST DO?

Roles and responsibilities:

Technical Troubleshooting:
Identify and resolve hardware and software issues promptly and efficiently. Collaborate with the IT team to escalate and address complex problems.

System Maintenance:
Conduct routine maintenance activities on desktop systems and associated hardware. Ensure antivirus and security software are up to date on all devices.

User Training:
Conduct user training sessions to enhance end-users understanding of technology. Create and update user guides and documentation.

Asset Management:
Maintain accurate records of IT assets, including desktops, laptops, and peripherals. Coordinate asset procurement, inventory management, and disposal.

Remote Support:
Provide remote assistance to off-site users, ensuring consistent support quality.

Collaboration:
Collaborate with other IT team members to address complex technical issues.

Work closely with IT leadership to implement and improve IT processes.

QUALIFICATIONS:

Bachelor's degree/Diploma in Computer Science, Networking, or related discipline
Minimum of 5 years related work experience
Proficient in MS Office 365 (install, setup, & troubleshooting)
Knowledge in Networking (DHCP, DNS)
Experience with VMware or other hypervisors
Customer Service experience
Knowledge of Microsoft Active Directory (preferred)
Intermediate hardware & software troubleshooting skills in Microsoft Windows based environment

- (preferred)

Amphenol Canada is committed to developing inclusive, barrierfree selection processes and work environments. If contacted regarding a job opportunity, you should advise Amphenol, in a timely fashion, of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially._

Job Types:
Full-time, Permanent

Salary:
$60,000.00-$80,000.00 per year

Benefits: