Front Desk Clerk - Victoria, Canada - University of Victoria

University of Victoria

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Organizational Unit- University of Victoria -> Student Affairs -> Residence Services- Posting Close Date- 26 February 2023- Please note that positions will close at 4 p.m.

on the closing date.- FTE- 1.

0- Salary Grade- $3, $3, Additional Posting Information:

N/A
Salary posted will be pro-rated based on FTE
Classification
Clerk/PB6
Hours of Work
Monday to Friday, 2:00pm to 10:00pm
Employee Group:

CUPE 95

Regular # of Hires Needed 1
Category
Administrative and Support Services, Customer Service, Customer Service and Call Center
About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, worldclass research and commitment to civic engagement.
Job SummaryIn support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the oncampus student community, in addition to providing a summer conference operation for offcampus customers. The Front Desk Clerk provides frontline service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week.

In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings.

The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.

Job Requirements
Skills:
Proven ability to provide excellent customer service in a fast paced environment on a daily basis
Strong interpersonal skills
Demonstrates good judgment, diplomacy, tact and discretion
Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
Good written and oral communication skills
Good organizational and clerical skills
Ability to work with or without supervision

Specialized Knowledge/Education:

Demonstrated ability with MS word, excel and database software
Demonstrated math skills
High school graduation

Experience:

One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment

Territory acknowledgement

We acknowledge and respect the lək̓wəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement
**Accessibility Statement