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Richmond

    Field Service Technician 1-5 - Richmond, Canada - Konica Minolta

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    TEMPORARY
    Description
    Overview

    We're looking for a Field Service Technician tojoin our team

    Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

    Provide the highest levels of customer satisfaction while managing and maintaining a service territory.

    Responsibilities


    • Repair and maintain all assigned equipment serviced by Konica Minolta

    • Set-up and install equipment, both in-house and at customer sites

    • Maintain tool kit, supplies and accurate trunk inventory

    • Discuss training requirements with manager

    • Attend training courses which may include after-hours travel and overnight/weekend stays

    • Maintain effective relationships with customers and fellow employees

    • Assist other team members as required

    • Liaise with sales and administrative staff

    • Complete all service reports (e.g., call closure info and inventory count) accurately and on time

    • Able to work efficiently with minimal supervision

    • Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.

    • After hours work and assisting other bargaining unit branches may be required

    • Perform other relevant duties as assigned by Management

    Qualifications


    • Community College Certificate in Electronic Engineering Technology (or equivalent) preferred

    • Install and troubleshoot basic printing and scanning solutions

    • Working knowledge of basic print colour theory

    • Strong interpersonal and communication skills, both verbal and written

    • Ability to work under pressure

    • Ability to handle customer complaints

    • Own vehicle with valid insurance and appropriate coverage

    • Valid driver's license and good driving record

    • CompTIA A+, Net+, Microsoft certification preferred

    • Konica Minolta Outward Professional Certification

    • Ability to travel within Canada and U.S. and provide and maintain valid passport at own expense

    #KM


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