Sync Operator - Newmarket, Canada - Util-Assist Inc.

Util-Assist Inc.
Util-Assist Inc.
Verified Company
Newmarket, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Sync Operator

Who We Are:


Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States.

Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business.

Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape.

To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart meter procurement and implementation management services.

Our managed services division provides a variety of services to utility customers, including outage management, hosted billing, and intelligent monitoring services.


Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles.

We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow.

Util-Assist's new hybrid/remote-friendly work model allows us to effectively engage and support our staff by offering a diverse range of employment options, whether in office, on a hybrid schedule, or fully remote.

Using technology that maximizes performance, our staff work wherever they can best serve our customers productively and efficiently, with the support they need to be most effective.

We are firmly committed to fostering a welcoming, positive, and diverse workplace.

Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.


What We Need:


Do you love working with data and solving problems? Are you detail-oriented and organized? In this position, you'll support our utility clients with data analysis, exception management, and data synchronization across utility systems, including the AMI (Advanced Meter Infrastructure), the centralized meter data repository (MDM/R), the CIS (Customer Information System) and the utility ODS (Operational Data Storage).


What You'll Do:


  • Collect data and conduct data analysis, review reports, manage, and resolve exceptions (errors) across multiple systems
  • Verify AMI meter data and monitor for issues
  • Issue and monitor service orders
  • Troubleshoot problems related to AMI business processes to determine possible solutions; present options to the business which will determine new policies and procedures
  • Analyze data and identify use cases that translate into business benefits
  • Prepare a daily summary identifying system service level commitments and key performance indicators
  • Identify and implement new ways to enhance business processes
  • Update business processes using Microsoft Word and IBM Blueworks Live
  • Lead regular update meetings with customers
  • Act as a liaison between the customer and vendors
  • Assist with ad hoc testing initiatives
  • Provide cross support within the department and with other teams

What You'll Bring:


Experience and Education:


  • University degree in Computer Science, Information Systems or Statistics
  • 35 years of utility sector experience preferred, including familiarity with AMI, MDM/R, CIS, or ODS

Skills:


  • Programming language skills, such as SQL, Oracle, and Python
  • Ability to analyse, model and interpret data
  • Superior analytical and problemsolving skills
  • A methodical and logical approach
  • The ability to plan work and meet deadlines
  • Accuracy and attention to detail
  • Proficient documentation skills
  • Superb customer service communications skills, both written and verbal
  • Team player with strong interpersonal skills
  • Selfmanagement skills including the ability to work with mínimal supervision

Working Conditions:


  • Hybrid office environment
  • A successful SIN and passport clearance along with a police vulnerability check is required

What We Offer:


  • A competitive base salary
  • Worklife balance with flexible working arrangements (including working from home during the pandemic)
  • The opportunity to work with an innovative company that is on the leading edge of technology
  • Plenty of opportunity for career advancement in a fastgrowing company
  • A resultsdriven environment
  • True team collaboration
  • A fun, social, awardwinning culture

Company Benefits:


  • EAP (Employee Assistance Program)
  • Hybrid workforce
  • Flexible working hours
  • Career dev
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